Lezita Prinsloo
Hamilton / Wellington
Summary
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Overview
16
16
years of professional experience
Work History
Leader - Serious Injury / Assisting Independence
Accident Compensation Corporation, ACC
02.2025 - Current
- Lead a Team dedicated to the rehabilitation of Serious Injury Claims and customer needs with Social Rehabilitation
- Coaching and mentoring staff and conducting quality checks on claims
- Manage customer escalations
- Portfolio owner for Engagement, Wellbeing and Gallup action plan
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Leader – Workforce Management
Accident Compensation Corporation (ACC)
06.2022 - 02.2025
- Liaised with multiple ACC Functional Managers to align Workforce Management with performance objectives.
- Implemented Roles and Responsibilities documents and lever management plans for efficient workflow.
- Led portfolio ownership for Engagement and Whaia Te Tika within Workforce Management.
- Coached Realtime Analysts and System Administrators across regions to ensure accurate workload distribution.
- Influenced staff and leaders to adopt a continuous improvement mindset.
- Updated and documented processes regularly to maintain operational efficiency.
- Guided Workforce Management staff through organizational changes while aligning with strategic goals.
- Planned cross-skilling initiatives to enhance Workforce Management maturity.
Leader – Recovery Administration
Accident Compensation Corporation (ACC)
06.2021 - 06.2022
- Led and supported team of Recovery Administrators in daily operations.
- Coached and mentored staff to exceed performance objectives.
- Facilitated daily team meetings to discuss performance, opportunities, and successes.
- Liaised with Team Leaders and departmental leads to resolve identified issues.
- Provided peer-to-peer mentoring on performance and behavioral management.
- Managed Whaia Te Tika strategy for Recovery Administration in Wellington region.
- Supported recruitment efforts, including interviewing and assessment centers for Recovery Administration.
- Acted in manager's absence to maintain operational continuity.
Workflow Coordinator - Workforce Management
Accident Compensation Corporation (ACC)
04.2021 - 06.2021
- Provided floor support to staff, managing workflow efficiency effectively.
- Reviewed tasks within Assisted Recovery to identify improvement opportunities.
- Tracked key process changes and implemented enhancements in Promapp.
- Streamlined staff allocations, ensuring accountability for task completion.
- Collaborated with Model Support to align work responsibilities appropriately.
- Conducted side-by-side training sessions to upskill staff amid evolving workload demands.
- Monitored performance outcomes to drive continuous improvement.
- Led daily staff meetings, fostering a culture of high performance.
Team Leader for Model Support Team
Accident Compensation Corporation (ACC)
02.2021 - 04.2021
- Streamlined task allocation to enhance efficiency and staff productivity.
- Provided on-floor support to ensure timely completion of customer tasks.
- Conducted side-by-side coaching to improve employee performance.
- Tracked individual performance metrics and adjusted staff skillsets to meet objectives.
- Collaborated with department leads to resolve issues and achieve optimal outcomes.
Recovery Assistant
Accident Compensation Corporation (ACC)
11.2019 - 01.2021
- Leveraged interpersonal skills to resolve customer issues and implement necessary support.
- Mentored existing and new staff members as a subject matter expert.
- Facilitated team meetings, addressing concerns and providing daily support for floor staff.
- Presented workshops promoting Whaia Te Tika principles at ACC.
- Championed positivity in the workplace, acting as a liaison between staff and leadership.
- Identified trends and learning gaps, offering constructive feedback to drive improvement.
- Participated in interdepartmental meetings to foster collaboration and cohesion.
- Conducted training sessions to boost team confidence and ensure accurate information dissemination.
Case Coordinator
Accident Compensation Corporation (ACC)
12.2017 - 11.2019
- Conducted initial client conversations and follow-up discussions to identify support needs and management teams based on recovery requirements.
- Balanced high workloads while maintaining a positive customer experience.
- Served as Change Champion, providing training and guidance during ACC's transition to next-generation case management.
- Communicated feedback to upper management regarding staff experiences and identified effective solutions.
- Mentored new staff as a buddy during their onboarding as Case Coordinators, reviewing claims and offering constructive feedback.
- Delivered training sessions to promote consistency and address learning gaps within the center.
- Acted as team manager under high-pressure circumstances, fostering a healthy work-life balance.
- Participated in workshops aimed at enhancing ACC's business model, contributing insights as an experienced case manager.
Case Manager/Youth worker
Te Runanga O Kirikiriroa
10.2016 - 12.2017
- Conducted initial face-to-face assessments to identify clients' immediate needs and develop action plans.
- Facilitated emergency accommodation assistance in cases of family and domestic violence.
- Executed holistic assessments using Whare Tapa Wha framework, addressing physical, mental, social, and spiritual well-being.
- Mentored young adults on benefit obligations, delivering two-day budgeting courses and parenting classes.
- Collaborated with educational and health providers to ensure seamless transitions for clients needing services.
- Participated in community events focused on preventing domestic violence and promoting mental health awareness.
- Reported fraudulent behavior and concerns related to domestic violence and child safety with precision.
- Managed workload effectively while self-motivating to achieve outstanding results and accurate reporting.
English, Economics and Social Science Teacher
Mount Sera Primary
01.2016 - 06.2016
- Delivered engaging, holistic instruction across various subjects to enhance student learning.
- Adapted lessons and classroom environment to support vulnerable students with mental or physical disabilities.
- Addressed queries empathetically, considering cultural backgrounds to foster understanding.
- Performed administrative tasks, including reporting client progress and planning lessons.
- Collaborated with parents and mentored new staff to strengthen teaching department.
- Maintained professionalism and demonstrated excellent interpersonal skills with students and parents.
- Gained frontline experience by effectively managing diverse interactions under pressure.
Reading developmental teacher
Leen Meyer Reading Centre
01.2014 - 06.2016
- Demonstrated keen attention to detail in assessing clients' reading styles and techniques.
- Formulated innovative lesson plans tailored to address individual reading needs.
- Communicated effectively with children and parents while maintaining professionalism and empathy.
- Adapted to rapidly changing environments to ensure effective instructional delivery.
Student teacher
Lynnwood primary and Anton van Wouw Primary
03.2015 - 09.2015
- Observing various teaching approaches and applying to my own knowledge
- Ability to present lessons and receive constructive criticism
- Adapting to any given environment successfully and going beyond the extra mile for others
- Developing lessons with a new, fresh approach
- Amending lessons on a short notice to meet the needs of the individuals in my classroom
Shop manager and Administrator
Razzmatazz Café
12.2012 - 08.2013
- Administrative duties such as: Typing documents, filing and organising, emailing, answering queries, placing and receiving invoices, bank transfers, data entry, researching, managing social media, answering phone calls and customer service/ frontline business representation
- Addressing complaints, and finding Solutions for the customer
- Managing staff and encouraging motivation and performance when at work
Au pairing
Family in Netherlands
12.2010 - 12.2011
- Adapting to a new culture and environment
- Micromanaging and organising
- Taking constructive criticism
Casual worker
Bookstore
01.2009 - 06.2009
- Organising shop and product displays
- Handling customer service and queries
- Answering phone calls and dealing with queries
- Excellent products knowledge
- Administrative duties: Printing, labelling, checking stock, counting cash etc
Education
BBA - Education
University of Pretoria
Pretoria, South Africa11-2015
No Degree - Adult And Child Development / Psychology
University of Pretoria
Pretoria South Africa11-2015
Skills
- Registered Budgeting Advisor at NZFFBS
- ACC Te Kapehu Whetu Ally
- Strong people leadership skills
- Dr Brene Brown - Dare to Lead Leadership Course Completed May 2023
Languages
Maori
Limited Working
English
Native or Bilingual
Afrikaans
Native or Bilingual
Dutch
Limited Working
Timeline
Leader - Serious Injury / Assisting Independence
Accident Compensation Corporation, ACC
02.2025 - Current
Leader – Workforce Management
Accident Compensation Corporation (ACC)
06.2022 - 02.2025
Leader – Recovery Administration
Accident Compensation Corporation (ACC)
06.2021 - 06.2022
Workflow Coordinator - Workforce Management
Accident Compensation Corporation (ACC)
04.2021 - 06.2021
Team Leader for Model Support Team
Accident Compensation Corporation (ACC)
02.2021 - 04.2021
Recovery Assistant
Accident Compensation Corporation (ACC)
11.2019 - 01.2021
Case Coordinator
Accident Compensation Corporation (ACC)
12.2017 - 11.2019
Case Manager/Youth worker
Te Runanga O Kirikiriroa
10.2016 - 12.2017
English, Economics and Social Science Teacher
Mount Sera Primary
01.2016 - 06.2016
Student teacher
Lynnwood primary and Anton van Wouw Primary
03.2015 - 09.2015
Reading developmental teacher
Leen Meyer Reading Centre
01.2014 - 06.2016
Shop manager and Administrator
Razzmatazz Café
12.2012 - 08.2013
Au pairing
Family in Netherlands
12.2010 - 12.2011
Casual worker
Bookstore
01.2009 - 06.2009
BBA - Education
University of Pretoria
No Degree - Adult And Child Development / Psychology
University of Pretoria
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