LI XU
Auckland,AUK
Summary
Driven Assistant Store Manager and Business Lending Specialist with a proven track record at ANZ, adept in problem-solving and customer service. Excelled in driving branch performance and business growth through effective leadership, coaching, and relationship management. Demonstrated ability to analyze complex information and enhance customer experience, contributing to significant achievements in customer engagement and retention.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
ANZ
QUEEN STREET
05.2023 - Current
- Understanding and meeting the needs of current and potential customers through leading and coaching to great customer interactions and experiences at all stages of dealing with ANZ.
- Lead, coach, mentor and engage staff to deliver outstanding branch performance
- Support and encourage the knowledge, capability, confidence and motivation amongst branch staff to drive staff engagement and branch outperformance.
- Manage highly effective customer pipeline activities and initiatives through Sales & Service the ANZ Way and the structured week that see customers pass through each stage of their purchasing journey with ANZ, and customers also retained with ANZ.
Business Lending Specalist
ANZ Broker Unit
AUCKLAND
09.2021 - 05.2023
- Strong lending experience and knowledge of credit policy
- Ability to analyse complex information in a logical & systematic manner & exercise good judgement in making decisions under pressure
- Customer centric approach, ability to leverage sales focus and risk appetite to deliver business growth goals.
- Good relationship management skills, ability to collaborate with a diverse group of stakeholders and exert a positive influence for change
- Ability to work in a team environment as well as independently.
Education
New Zealand Certificate in Financial Services -
Unitec
2021
Bachelor of International Business -
Auckland Institute of Studies
Auckland02.2006
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
Timeline
Assistant Store Manager
ANZ
05.2023 - Current
Business Lending Specalist
ANZ Broker Unit
09.2021 - 05.2023
New Zealand Certificate in Financial Services -
Unitec
Bachelor of International Business -
Auckland Institute of Studies