Lia Hepi
Hamilton,WKO
Summary
Dynamic Program Assistant with a proven track record at S.K.I.D.S, excelling in project management and communication. Skilled in crafting comprehensive reports and enhancing program efficiency. Known for exceptional customer service as a Barista, adept at multitasking and creative problem solving, ensuring seamless operations and positive experiences.
Overview
2020
2020
years of professional experience
Work History
Program Assistant
S.K.I.D.S
Te Kuiti
08.2016 - 02.2020
- Assisted management with planning and logistics for program activities.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Ensured compliance with organizational policies and procedures while administering programs.
- Produced well-written, comprehensive reports and documents.
- Produced and distributed memos, newsletters, and other forms of communication.
- Created informational materials about programs and services available to the public.
- Maintained positive working relationship with fellow staff and management.
- Stocked inventory and ordered office and kitchen supplies.
- Handled incoming calls and directed callers to appropriate department or employee.
Barista
Ō cafe
Otorohanga
05.2014 - 07.2016
- Prepared and served a variety of coffee beverages and specialty drinks.
- Maintained cleanliness and organization of the café workspace and equipment.
- Provided exceptional customer service to enhance guest experiences.
- Assisted in training new baristas on beverage preparation techniques.
- Handled cash transactions and processed payments accurately at the register.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Cafe Assistant
Le Bay Gourmette Cafe
2011 - 2013
- Assisted in daily cafe operations, ensuring smooth service and customer satisfaction.
- Prepared beverages and food items according to standard recipes and presentation guidelines.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Stocked inventory regularly, ensuring availability of essential supplies for service continuity.
- Supported management in training new staff on operational procedures and cafe policies.
- Monitored equipment functionality, reporting maintenance needs to ensure optimal performance.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Coordinated catering orders for special events, ensuring timely delivery and set-up while maintaining excellent presentation standards.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Te Ara Reo Māori
Te Wanaga Ō Aotearoa03.2026
Te Kuiti High School
Te Kuiti08.2010
Skills
- Project management
- Communication skills
- Inventory management
- Customer service
- Valid Driver's license
- Multitasking and organization
- Creative problem solving
- Program planning
Timeline
Program Assistant
S.K.I.D.S
08.2016 - 02.2020
Barista
Ō cafe
05.2014 - 07.2016
Cafe Assistant
Le Bay Gourmette Cafe
2011 - 2013
Te Ara Reo Māori
Te Kuiti High School