Lia Kim
Auckland,New Zealand
Summary
Dynamic hotel professional with extensive experience at M Social Auckland, excelling in client relations and problem-solving. Proven expertise in invoice processing and payroll administration, complemented by strong multitasking abilities. Committed to enhancing guest experiences and training staff to achieve operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hotel Administrator
M Social Auckland
07.2024 - Current
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Oversaw inventory management of office supplies and equipment maintenance.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Maintained filing system for important documents such as contracts and invoices.
- Checked office stock to determine supply levels and maintain inventory.
Corporate Sales Coordinator
Millennium Hotels and Resorts
03.2023 - 07.2024
- Managing the schedules for the team (hotel, flight)
- Communicating with them in order to receive any support or improvement
- Handle client inquiries or complaints and provide services
- Managing VIP client inquiries and hotel bookings
- Ensuring that invoices and corporate booking commissions are filed.
- Ensuring that all contracts are processed accurately and within the deadline (hotel contract, GDS rate load)
- Assist in organizing hotel promotions or events
Duty Manager
M Social Auckland
05.2022 - 02.2023
- Audit the daily activity of all Front Office operations
- Assist guests with special requests, occasions, profile
- Manage Airline booking
- Night Audit
- Complaint handling
- Train the new staffs
- Communicate guest's feedback with other departments.
Duty Manager
Copthorne Auckland
11.2018 - 04.2022
Reservation Agent
Stamford Plaza Auckland
06.2017 - 11.2018
- New Zealand
Receptionist
Sofitel Luxury Hotel
12.2015 - 01.2017
- New Zealand
F/B Attendant
Sofitel Hotel
03.2015 - 03.2015
- New Zealand
Education
Bachelor of International Hospitality Management -
AUT
Auckland11.2018
Diploma in Hospitality Management -
NZMA
Sylvia ParkSkills
- Fluent languages
- Positive mind and attitude
- Good at handling problems
- Time management
- GDS and Opera knowledge
- Multitasking
- Staff training and development
- Attention to detail
- Invoice processing
- Payroll administration
- Inventory management
Certification
- LCQ License
- Active First Aid Certificate
Hobbies and Interests
In today’s AI-driven era, I believe it’s essential to stay comfortable using AI tools, as avoiding them may limit one’s ability to adapt and innovate. That’s why I enjoy studying and experimenting with AI as a hobby — learning, applying, and exploring it more deeply has become something I truly enjoy.
References
Available upon request
Timeline
Hotel Administrator
M Social Auckland
07.2024 - Current
Corporate Sales Coordinator
Millennium Hotels and Resorts
03.2023 - 07.2024
Duty Manager
M Social Auckland
05.2022 - 02.2023
Duty Manager
Copthorne Auckland
11.2018 - 04.2022
Reservation Agent
Stamford Plaza Auckland
06.2017 - 11.2018
Receptionist
Sofitel Luxury Hotel
12.2015 - 01.2017
F/B Attendant
Sofitel Hotel
03.2015 - 03.2015
Bachelor of International Hospitality Management -
AUT
Diploma in Hospitality Management -
NZMA