Lia Park
Glenfield,AUK
Summary
Dynamic and results-driven professional with a proven track record at Acu Health Care, excelling in customer service and organization skills. Expert in enhancing patient experiences and streamlining clinic operations through effective scheduling and data management. Demonstrated ability to foster team collaboration and improve efficiency, significantly boosting patient satisfaction and operational workflow. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Rceptionist
Acu Health Care
2023.02 - 2024.03
- Greeted and assisted patients with check-in and check-out processes, ensuring a positive experience.
- Managed appointment scheduling and coordinated with practitioners to optimize clinic operations.
- Addressed patient inquiries and resolved any issues efficiently, maintaining a high level of patient satisfaction.
- Handled administrative tasks such as filing, data entry, and maintaining patient records.
- Demonstrated strong communication skills and cultural sensitivity in a diverse patient environment.
Barista
Gontrancherrier
2021.08 - 2022.06
- Prepared and served high-quality coffee and beverages, adhering to the cafe's standards.
- Provided exceptional customer service by engaging with customers, taking orders, and answering queries about menu items.
- Maintained cleanliness and organization of the cafe, ensuring a pleasant environment for customers.
- Assisted in training new staff members on cafe operations and customer service practices.
- Handled cash transactions and maintained accurate records of sales and inventory.
Education
Bachelor of Hospitlaity - Hospitality
Auckland University of Technology
Auckland, NZ12.2024
Diploma - Hospitality
Professional Business & Restaurant School
Auckland, NZ05.2020
Skills
- Organization skills
- Time Management
- Customer/Client relations
- Scheduling appointments
- Team Collaboration
- Customer Service
- Data inputting
- Schedule Management
- Mail handling
- Team Player
- Cash Handling
- Espresso machine operation
Accomplishments
- Achievements:Successfully coordinated weekly team meetings, ensuring effective communication and collaboration.
Improved patient check-in process efficiency, reducing average wait time by 5 minutes.
Organized and maintained an updated filing system, increasing data retrieval efficiency by 15%.
- Interests:Passionate about traveling and exploring different cultures, which enhances my ability to connect with diverse individuals.
Enjoy cooking and experimenting with new recipes, reflecting creativity and attention to detail.
Active participant in a local book club, fostering a love for literature and continuous learning.
Languages
Korean
Native or Bilingual
English
Professional Working
Japanese
Elementary
Timeline
Rceptionist
Acu Health Care
2023.02 - 2024.03
Barista
Gontrancherrier
2021.08 - 2022.06
Bachelor of Hospitlaity - Hospitality
Auckland University of Technology
Diploma - Hospitality
Professional Business & Restaurant School