Summary
Overview
Work History
Skills
Affiliations
Timeline
Generic

Lia Tuporo

Christchurch,CAN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

9
9
years of professional experience

Work History

Financial Controller

Academy Group
Addington, Christchurch
07.2021 - Current
  • Monitored past due accounts for timely resolution within established timeframes.
  • Explained collection policies and procedures to customers in a clear and concise manner.
  • Initiated telephone calls, emails or written correspondence with debtors regarding overdue payments.
  • Negotiated payment terms that met both customer needs and company expectations.
  • Analyzed consumer credit reports to determine the best course of action for collecting outstanding balances.
  • Contacted debtors to discuss payment arrangements and negotiate settlements on delinquent accounts.

Customer Service Advisor

Spark NZ
Christchurch Central, Christchurch
09.2015 - 05.2021
  • Educated customers on product features and benefits to support sales efforts.
  • Cross-sold products or services based on customer needs assessment.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Collaborated with other departments to ensure quality service delivery for customers.
  • Developed relationships with customers through proactive follow-up on orders.
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Executed daily operations including answering phones and assisting walk-in customers.
  • Performed administrative tasks such as data entry into internal systems.
  • Assisted customers with product selection, order placement, billing questions, and returns.
  • Processed payments for new orders and replacement parts to meet customer needs.

Skills

  • Complaint Handling
  • CRM Software
  • Data Entry
  • Upselling
  • Inbound and Outbound Calling
  • Product Knowledge
  • De-Escalation Techniques
  • Customer Service
  • Negotiation
  • Patience and Persistence
  • Call center background

Affiliations

  • Sports Clubs - I currently volunteer as coach or manager - for Riccarton Knights Leagues Club. Between Softball, Netball and League - if not present in one of these roles - i work hard to help elsewhere. This may include bake sales, Sausage Sizzle fundraisers or working behind the Bar.

Timeline

Financial Controller

Academy Group
07.2021 - Current

Customer Service Advisor

Spark NZ
09.2015 - 05.2021

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Lia Tuporo