Liam Campbell

• Maintained up-to-date knowledge of industry standards and tools, aimed at staying ahead of the curve.
• Regular collaboration with other teams in our organization to complete complex facility projects on time, with minimal impact on site redundancy.
• Conducting daily site inspections and organizing the implementation of necessary upgrades or fixes.
• Involved with the creation of emergency response and business continuity plans in order to minimize potential impact from unforeseen events such as natural disasters or equipment failures.
• Coordinated with both contractors and our customers to ensure the smooth and disruption-free execution of our preventive maintenance schedule.
• Involvement with construction projects inside critical IT system environments.

Some of the systems I am involved with are Electrical, Generators, HVAC, Fire detection and suppression, UPS and batteries, to name a few.

There is more, but I will leave it here for the sake of brevity. I welcome any questions and the chance to elaborate on my responsibilities.

• I was the first point of contact for any and all Operational issues, which is almost exclusively customer facing.
• Managed multiple full rack installations with an emphasis on high standard work and completion within the timeframes provided.
• Resolved conflicts among team members and fostered a positive and team-oriented work environment.
• Collaborated with other Site Leads to share best practices and improve overall company performance.
• Monitored inventory levels, ordering office, cabling and supplies as needed to minimize downtime due to shortages.
• Heavy involvement with the training of new staff members, and the upskilling of existing technicians.

• Moved and installed shelves, power strips, rails, servers, switches and other equipment.
• Installed and managed structured cabling.
• Supported customers by conducting fault finding on devices and network cables to identify any points of failure. Also replacing the defective components.
• Dressed and labeled cables for easy identification and traceability.
• Recorded received products into our database using asset tags information, product manufacturer, models and serial numbers.
• Accepted tasks and documented their status using ticketing system.
• Ensured that our customers backup tape databases were run on schedule.

The duties for my Operator role were essentially the same as the Data Centre Technician role, just with less complicated things and less responsibility.