Liam Dale
Point Chevalier ,Auckland
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
4
4
years of professional experience
Work History
Product Coach
Nike
Westgate, Auckland
06.2022 - Current
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Identified training needs among staff members and organized with the relevant IST.
- Resolved customer complaints and issues promptly and professionally.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Lead and manage a team of 8 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Assist with pack down and set up of new stores.
- Conduct regular performance reviews to monitor the progress of individual employees.
- Coach and train new staff members, providing guidance on department policies and procedures.
- Perform opening and closing duties as part of the management team and handle cash management.
- Follow safety protocols, company processes, and procedures.
- Work closely with sales associates to complete tasks.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Managed daily operations, ensuring efficient workflow and productivity.
Apparel Manager
The Warehouse
Mount Wellington, Auckland
03.2020 - 06.2022
- Coordinated shipping logistics across multiple locations ensuring timely arrivals of goods at each location.
- Applied the visual merchandising techniques and delivered the associated guides given.
- Ensured that my area in clothing adheres to the apparel merchandising principles in all areas.
- Myself and the team would achieve the sales targets through effective merchandising and ensuring product is available to our customers.
- Review sales and GP performance weekly through effective planning and customer patterns.
- Leading a successful sales culture in a clothing store through effective review and coaching.
- Delivered consistent stockroom ways of working.
- Department/Store is audit compliant.
- Health and Safety is adhered to, following up with SIFI, Incidents, ensuring health and safety heroes are trained, investigating areas that are a concern.
Branch Store Manager
Postie Plus
Panmure, Auckland
2017 - 2020
- Lead the team, running the shop floor, making sure that all staff know exactly what they are doing and providing guidance to all staff, if needed.
- Driving the team to strive for excellence. Challenging staff to be the best they can be.
- Providing rosters for staff, ensuring all staff know when they are working in a timely manner.
- Provide training to staff who require or want to up-skill in their position, and guide them in the right direction.
- Managing stock control, making sure that all new stock gets out in a timely manner to increase sales.
- Having strong VM skills and being able to merchandise when required, and making sure all new products are vocal to customers.
Education
NCEA Level 1,2 And 3 -
Pakuranga College
AucklandSkills
- Operations Management
- Team Development
- Recruitment
- Verbal and written communication
- Task Delegation
- Effective Communication
- Succession Planning
- Excellent sales skills
- Excellent time management
- Fast Learner
Languages
English
Professional
Timeline
Product Coach
Nike
06.2022 - Current
Apparel Manager
The Warehouse
03.2020 - 06.2022
Branch Store Manager
Postie Plus
2017 - 2020
NCEA Level 1,2 And 3 -
Pakuranga College
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