Liam Fielding
Kilbirnie
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in Hospitality & Business.
- Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients.
- Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Property Manager
Quinovic Vivian Street
08.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with legal counsel to resolve tenant disputes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Bar Manager
Te Auaha
01.2024 - Current
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
Head Of Hospitality
Epic Hospitality
02.2023 - 01.2024
- Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services
- Managing50+ staff, achieving a positive & efficient guest orientated culture
- Developed and executed strategies to improve customer experience in hospitality settings
- Trained and supervised staff to provide highest level of customer service
- Established and maintained relationships with key customers to promote satisfaction and loyalty
- Developed and executed strategies to improve operational efficiency
- Supervised operations staff and kept employees compliant with company policies and procedures
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Transitions & Acquisitions Manager
Kapura
09.2020 - 12.2023
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Fostered excellence by example by "setting pace" and being hands on mentor to senior staff
- Implemented procedures, operations & chain of communication for all situations in operating a venue
- Built a culture from the ground up to last and create purpose
- Growing leaders & creating experts for each brand
- Identifying a target demographic & working to cultivate a following that compliments the brand
- Building a business from scratch to succeed all factors such as Health & Safety, Host Responsibility, HR Compliance, Supplier Liaising etc
- Creating collateral to ensure a successor can run the venue to a high standard with consistency & without any difficulty
Venue Manager
The Green Man Pub
02.2018 - 09.2020
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking
- Headed all recruiting, hiring and training of team members
- Managed purchasing, sales, marketing and customer account operations efficiently
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Venue Manager
Leroy's Dive Bar
10.2016 - 02.2018
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking
- Supervised events from start to finish using effective crowd control methods
- Trained new employees on proper protocols and customer service standards
- Headed all recruiting, hiring and training of team members
- Managed purchasing, sales, marketing and customer account operations efficiently
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Skills
- Culture & Team Leadership
- Rapport & Relationships
- Operational Management
- Business Accumen
- Project Management
Timeline
Property Manager
Quinovic Vivian Street
08.2024 - Current
Bar Manager
Te Auaha
01.2024 - Current
Head Of Hospitality
Epic Hospitality
02.2023 - 01.2024
Transitions & Acquisitions Manager
Kapura
09.2020 - 12.2023
Venue Manager
The Green Man Pub
02.2018 - 09.2020
Venue Manager
Leroy's Dive Bar
10.2016 - 02.2018
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