Liam Hoet
Owhata,Rotorua
Work Preference
Summary
Creative professional with extensive experience in customer service and team coordination. Proven ability to communicate effectively and adapt to diverse challenges. Strong leadership skills and a commitment to empowering others in professional settings. Background in music performance enhances collaborative and interpersonal abilities.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Hells Gate
Tikitere, Rotorua
03.2023 - Current
- Guided customers through reception, spa attendance, and geo-thermal activities.
- Delivered clear instructions to enhance customer skill acquisition.
- Maintained composure in fast-paced environments while managing competing priorities.
- Promoted products and services by articulating benefits, fostering informed decision-making.
- Collaborated with colleagues to ensure seamless customer experiences.
Singer
Family Band
Rotorua
01.2020 - Current
- Performed as vocalist, guitarist, and percussionist during live performances.
- Coordinated rehearsals and collaborative projects to enhance team synergy.
- Adapted creatively to engage audiences across diverse performance environments.
Education
Workplace First Aid
Triple One Care
Rotorua, NZ08-2025
Work-readiness Training -
CadetMax
Rotorua, NZ03.2022
Diploma of Music - Music Performance
Toi-ohomai
Rotorua, NZ02-2022
Level 3 NCEA
Rotorua Lakes High School
Rotorua, NZ12-2019
Skills
- Empathy and active listening
- Customer service and coaching
- Adaptability and resilience
- Time management and prioritization
- Strong written and verbal communication
- Computer literacy
- Full driver's license
- Leadership potential and eagerness to learn
Certification
- First Aid Certificate - Aug 2025
- Work readiness training - Mar 2022
- Diploma in music - Nov 2021
- Full (clean) Drivers license - Current
Languages
English
Native/ Bilingual
Maori
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Hells Gate
03.2023 - Current
Singer
Family Band
01.2020 - Current
Workplace First Aid
Triple One Care
Work-readiness Training -
CadetMax
Diploma of Music - Music Performance
Toi-ohomai
Level 3 NCEA
Rotorua Lakes High School
Accomplishments
- Successfully guided diverse customers through complex tasks while maintaining high satisfaction levels
- Completed a leadership course, learning customer service dynamics and workplace roles
- Trained in first aid and work readiness, enhancing safety and operational awareness
- Developed original music material and coordinated performances, showcasing project management and collaboration skills
Affiliations
- Positive guest feedback for exceptional customer service engagement and memorable experiences
- Recognized by management for leadership potential and ability to maintain composure under pressure
- Completed diploma in music (2022) with distinction in performance
Hobbies and Interests
- Music performance and production (vocalist, instrumentalist, live performance)
- Exploring psychology, communication, and human behavior
- Outdoor relaxation: beaches, scenic drives, nature walks
- Cultural experiences and travel
- Creative writing or journaling
- Mentoring or helping others grow confidence
References
References available upon request.