Summary
Overview
Work History
Education
Skills
PROJECT EXPERIENCE
Volunteer Experience
Additional Information
Timeline
Generic
Liam Kennedy

Liam Kennedy

Auckland,New Zealand

Summary

I am a recent graduate with a Bachelor of Computer and Information Sciences (Major: Digital Services, Minor: Information Systems) from AUT, actively seeking an entry point into the IT industry. Driven by a genuine passion for product and project management within the IT industry, I thrive on crafting user-focused solutions that combine creativity with functionality. For me, technology is not just about systems-it's about people and how innovative designs can make lives easier and more connected. Throughout my academic journey, I immersed myself in agile methodologies, project management, and system modeling, gaining hands-on experience in translating ideas into impactful solutions. I love the challenge of bridging IT, design, and business needs, bringing teams together to create systems that truly make a difference. I bring a collaborative mindset, a strong work ethic, and a curiosity to continually grow both personally and professionally. My goal is to work in a dynamic environment where I can not only apply my knowledge but also further refine my abilities while contributing to innovative and impactful projects.

Overview

5
5
years of professional experience

Work History

CX Security Specialist

Xero
Parnell, Auckland
04.2025 - Current
  • Worked with cross-functional teams to achieve goals.
  • Responded to security incidents and implemented corrective actions.
  • Analyzed security logs to detect unusual activities or breaches.
  • Assisted in creating incident reports and documentation for investigations.
  • Advised customers on advancement of anti-virus and anti-malware technologies to recommend continual upgrades or changes in software and system configurations.
  • Provided customer assistance through phone and email communication.
  • Resolved customer inquiries using internal ticketing systems.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.

Online Assistant

Woolworths
05.2024 - 12.2025
  • Provided customer support for online shopping processes, ensuring a seamless user experience
  • Managed online orders with accuracy and efficiency, meeting daily KPIs

Grocery Assistant, Merchandiser

Pak'n Save
12.2020 - 01.2023
  • Created and maintained branded displays for companies such as Colgate and Cadbury
  • Trained and mentored new team members, fostering a collaborative workplace culture
  • Adapted quickly to high-demand retail environments, ensuring timely delivery of tasks

Education

Bachelor of Computer and Information Sciences - Digital Services, Information Systems

Auckland University of Technology
11.2024

Secondary School -

Trident High School
Whakatane, New Zealand
12.2021

Skills

  • Effective Communication
  • Negotiation
  • Project Leadership
  • Collaborative Team Engagement
  • Effective Organizational Skills
  • Problem-solving
  • Commitment to Continuous Learning
  • ArchiMate
  • Introductory C Language Skills
  • Introductory Python Knowledge
  • Introductory HTML Skills
  • Introductory SQL Skills
  • Experienced with Office 365 Applications
  • Adobe Photoshop
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Project management
  • Quality assurance
  • Business process modeling
  • Time management
  • Project presentation
  • Backlog management
  • Sprint review facilitation
  • Incident reporting
  • Technical troubleshooting
  • Customer support
  • Problem resolution
  • Two-factor authentication
  • Security analysis

PROJECT EXPERIENCE

R&D Web Scraper Research Tool Project

Development Member, Scrum Master | March 2024 – Oct 2024

  • Led project scheduling and sprint planning using Agile methodologies.
  • Conducted negotiations with industry client and ensured clear communication of deliverables.
  • Modeled system architecture using tools like ArchiMate.
  • Contributed to the development of an AI-powered research tool, applying real-world project management skills under tight deadlines and high client expectations.
  • Enhanced development skills by utilizing the Python framework to streamline backend processes, improving the efficiency and functionality of the research tool.
  • Delivered compelling presentations to stakeholders, showcasing project progress, technical achievements, and final deliverables.

This role provided valuable experience in team leadership, system design, and practical application of agile processes, enhancing my ability to deliver in fast-paced, collaborative settings.

Volunteer Experience

Football Referee, Refereed youth games, enhancing skills in communication, decision-making, and managing high-pressure scenarios.

Additional Information

Available to relocate within New Zealand., Full New Zealand driver's license.

Timeline

CX Security Specialist

Xero
04.2025 - Current

Online Assistant

Woolworths
05.2024 - 12.2025

Grocery Assistant, Merchandiser

Pak'n Save
12.2020 - 01.2023

Bachelor of Computer and Information Sciences - Digital Services, Information Systems

Auckland University of Technology

Secondary School -

Trident High School
Liam Kennedy