Liam Martin

Utilizing customer service skills at both the information desk and in the call centre during the busy enrolment season at Victoria University of Wellington.

• Tracked phone and email enquiries using complex CRM software.
• Monitored private information of students by complying to security guidelines such as NZ Privacy Act 2020.
• Managed high call and email volume with a professional yet personable approach, resulting in positive feedback from both colleagues and clients.
• Maintained accurate records of bookings, ensuring all teams within the University had up to date information.

Conducting tours around Weta Workshop, a special effects studio that have worked on large scale projects around the world.

• Skillfully managed groups of 16 whilst maintaining order and interest during tours.
• Demonstrated excellent communication skills to engage diverse audiences.
• Maintained punctuality at all times, respecting the time constraints of tourists.
• Enhanced customer service by efficiently processing transactions and addressing queries.

Vast Event experience selling various items such as; shirts for Foo Fighter fans, wine tokens for wine festival, basketballs at Harlem Globetrotters.

• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Processed admission payments and issued tickets to guests.
• Remained flexible to cover shifts and work overtime as required.
• Explained event packages, options and prices clearly to customers.

Weekly care of a young child. Worked closely with the family to ensure good quality care whilst following the families core values.

• Supervised children's play at home and in external settings, ensuring their physical safety at all times.
• Prepared healthy and nutritious meals to specific dietary requirements.
• Helped children with personal hygiene needs and taught young children to independently complete care tasks.
• Modeled appropriate social behaviours, promoting empathy, kindness and concern for others.

Assisted with behavioural and medicinal adjustments to accommodate and care for a neuro-diverse child.

• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Met needs of clients with learning difficulties and handled challenging behaviours.
• Kept detailed daily logs with care actions, patient behaviours and all incidents.
• Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.

Was a Senior Waiter in charge of quality control and customer service. Excelled in the training of staff and logistics.

• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Took in customer advice and complaints and implemented ways to improve service amongst the team.
• Advised customers on suitable wine pairings based on chosen dishes, enhancing their culinary enjoyment.
• Kept cleanliness and hygiene standards high whilst working in the dining area.