Liam Porter
Lower Hutt,Wainuiomata
Summary
Proven leader with-in the Department of Corrections, adept at enhancing facility safety and fostering strong resident relations. Excelled in crisis management and team collaboration, significantly reducing staff turnover and improving resident satisfaction. Skilled in policy enforcement and interpersonal relationships, my strategic approach has consistently driven positive outcomes and operational excellence. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships.
Overview
6
6
years of professional experience
Work History
Residence Supervisor
Department of Corrections
08.2019 - Current
- Developed strong relationships with stakeholders to provide additional support services for residents when needed.
- Ensured timely response to emergencies with well-rehearsed emergency protocols and staff preparedness.
- Maintained a safe living environment for residents by enforcing policies and conducting regular inspections.
- Implemented measures to enhance staff morale, fostering a positive work atmosphere that translated into improved overall care for residents in the facility.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and professional growth.
- Collaborated with multi-disciplinary teams to coordinate comprehensive care plans tailored to meet each resident''s unique requirements effectively.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Solved grievances and complaints by collaborating with residents.
- Developed, implemented and monitored residential policies and procedures.
Operations Lead (secondment)
Department of Corrections
01.2024 - 03.2024
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Managed daily operations, ensuring timely delivery of high-quality service to residents.
- Collaborated with other stakeholders to achieve department-wide objectives and drive operational excellence.
- Ensured strict compliance with Corrections regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Assisted in the development of long-term strategic plans, aligning operational goals with department objectives.
- Oversaw problem resolution to address barriers to operational efficiency.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Senior Instructor (secondment)
Department of Corrections
11.2022 - 04.2023
- Provided the Corrections Officer Development Pathway instruction at the National Learning centre.
- Collaborated with colleagues to create facilitation plans, enhancing students' understanding of complex concepts across multiple subjects.
- Developed personalized learning plans for students to address individual needs and improve outcomes.
- Established a positive classroom environment, promoting open communication and mutual respect among students.
- Increased student motivation by incorporating real-world examples and hands-on learning activities into lesson plans.
Principal Corrections Officer
Department of Corrections
01.2019 - 08.2019
- Enforce and apply internal policies and procedures to maintain compliance to legislative
requirements. - Apply strong leadership talents and problem-solving skills to maintain team efficiency and
organize workflow to meet any daily demand.
- Managed a roster for a team of eighteen. Managed leave and unplanned absences for a 24/7 roster.
- Train new employees in specific job requirements.
Boosted team member productivity by enhancing monitoring and motivational approaches
for a team of eighteen Officers.
- Maintain current knowledge of all facets of operations, including relative legislature.
- Monitor strict security and safety procedures are adhered to. Collecting, analyzing and
interpreting information, documentation and physical evidence associated with investigations.
- Conduct impartial investigations into complaints by employees and Prisoners.
- Monitor recordkeeping and paperwork preparation compliance in line with policy and
procedure, legislation and Health and Safety requirements.
Education
No Degree - NZCE Level 4 in Offender Management
Department of Corrections
Wellington, NZ05.2015
Skills
- Team Management
- Property Maintenance
- Safety practices
- Interpersonal Relationships
- Policy Enforcement
- Crisis Management
- Resident monitoring
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Timeline
Operations Lead (secondment)
Department of Corrections
01.2024 - 03.2024
Senior Instructor (secondment)
Department of Corrections
11.2022 - 04.2023
Residence Supervisor
Department of Corrections
08.2019 - Current
Principal Corrections Officer
Department of Corrections
01.2019 - 08.2019
No Degree - NZCE Level 4 in Offender Management
Department of Corrections
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