Liam Quinn
Eltham,Taranaki
Summary
Senior product specialist worked on the "Avalon" account bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty at Concentrix.
Have worked and been in the esports scene for many years starting as a player moving into a Social media manager position and finally worked my way up to COO (Chief Operating Officer)
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
COO
Lese Esports
2018.07 - 2022.02
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Lead regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Support and aid esports teams with training programs and scheduling
Senior Product Specialist
Concentrix
2015.04 - 2019.06
- Customer support escalation and front facing support.
- Trained and provided coaching to junior team members.
- Mentored junior team members towards professional growth, fostering an environment conducive to knowledge sharing.
- Championed innovative solutions by staying informed on industry trends and emerging technologies.
- Working in and around other product teams
- emailing and following up with customers
Education
High School Diploma -
Western Springs College
Auckland, NZ11.2013
Unitec Mt Albert Campus
Auckland, NZ 2013.12 - 2014.05
Unitec Mt Albert Campus
Auckland, NZ 2015.01 - 2016.05
Skills
Operations Management
Management
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Call canter experience
Computer Proficiency
Conflict Resolution
Follow-up skills
Call Management
Product Knowledge
Timeline
COO
Lese Esports
2018.07 - 2022.02
Senior Product Specialist
Concentrix
2015.04 - 2019.06
Unitec Mt Albert Campus
2015.01 - 2016.05
Unitec Mt Albert Campus
2013.12 - 2014.05
High School Diploma -
Western Springs College