Liam Roxborough
Hamilton,WKO
Summary
Detail-oriented professional with a strong background in loss prevention and security protocols. Skilled in data analysis and incident reporting, effectively reducing theft and improving operational efficiency. Tech savvy and always on the pulse with technology developments.
Overview
20
20
years of professional experience
Work History
Loss Prevention Manager
Pak n Save Clarence Street
, Hamilton
12.2024 - Current
- Monitored store activity to prevent theft and ensure safety standards.
- Collaborated with staff to educate on loss prevention strategies and procedures.
- Implemented surveillance techniques to detect suspicious behavior in retail environments.
- Assisted in training new team members on loss prevention policies and practices.
- Maintained accurate records of loss prevention activities and security incidents.
- Engaged with law enforcement to report criminal activity and support investigations.
- Interviewed individuals suspected of internal theft or shoplifting.
- Maintained documents of all loss prevention activity.
- Analyzed sales data trends to identify possible fraudulent transactions or discrepancies in inventory levels.
- Reviewed loss prevention exception reports and cash discrepancies.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
Assistant Store Manager
Pak n Save Mill Street
, Hamilton
05.2019 - 12.2025
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management by tracking stock levels and ordering supplies.
- Trained new team members on customer service standards and store policies.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Coordinated promotional events to drive traffic and engagement in the store.
- Monitored sales performance and provided feedback to improve team efficiency.
- Maintained cleanliness and organization throughout the store for a welcoming atmosphere.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored surveillance systems to identify suspicious activities and potential theft.
- Conducted regular audits of inventory to ensure accuracy and prevent shrinkage.
- Collaborated with law enforcement during investigations and recovery of stolen property.
- Trained staff on loss prevention techniques and emergency procedures for incidents.
- Implemented security protocols to enhance store safety and reduce risk of loss.
- Assisted in developing strategies for minimizing inventory loss through analysis.
- Analyzed video surveillance footage to identify potential criminal activity.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
Loss Prevention Manager
New World Te Rapa
, Hamilton
06.2006 - 05.2019
- Monitored store activity to prevent theft and ensure safety standards.
- Conducted routine audits to assess security measures and identify vulnerabilities.
- Implemented surveillance techniques to detect suspicious behavior in retail environments.
- Assisted in training new team members on loss prevention policies and practices.
- Maintained accurate records of loss prevention activities and security incidents.
- Engaged with law enforcement to report criminal activity and support investigations.
- Interviewed individuals suspected of internal theft or shoplifting.
- Maintained documents of all loss prevention activity.
- Reviewed loss prevention exception reports and cash discrepancies.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
Skills
- Surveillance techniques
- Theft investigation
- Incident reporting
- Security protocols
- Data analysis
- Inventory management
- Staff training
- Problem solving
- Leadership skills
- Attention to detail
- Effective communication
- Conflict resolution
- Team collaboration
- Interviewing techniques
- CCTV monitoring
- Theft prevention
References
- Tony Banks - Store Manager Te Rapa New World
021 719 080
- Caroline Ball - Loss Prevention Coordinator Foodstuffs North Island
029 799 9000
Timeline
Loss Prevention Manager
Pak n Save Clarence Street
12.2024 - Current
Assistant Store Manager
Pak n Save Mill Street
05.2019 - 12.2025
Loss Prevention Manager
New World Te Rapa
06.2006 - 05.2019
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