Liam Savage
Christchurch,CAN
Summary
Experienced Parts Consultant with a strong background in the automotive industry, specifically with Toyota. Adept at assisting customers with their parts needs. Skilled in providing excellent customer service, identifying appropriate vehicle components, and ensuring smooth transactions. Known for maintaining professionalism and patience in high-pressure situations while striving to meet customer expectations and business goals. Passionate about delivering quality service and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Automotive Parts Consultant
Toyota
Riccarton, Christchurch
09.2021 - Current
- Managed customer complaints effectively and efficiently.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Answered inquiries, resolved problems and finalised parts sales at counter and by telephone.
- Located and labelled parts to maintain organised inventory of stock.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Assisted customers in selecting suitable parts for their vehicles.
- Arranged and directed delivery and installation of products and equipment.
- Maintained positive working relationship with fellow staff and management.
- Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
- Utilised learning management systems (LMS) to administer online training and track employee progress.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Directed and coordinated products, services and sales activities.
Vehicle Detailer & Pre-Delivery Controller
Toyota
Christchurch CBD
08.2019 - 09.2021
- Polished car body to remove scratches and blemishes using buffing machine.
- Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Connected hoses or lines to pumps or other equipment.
- Used brushes, sponges, rags, toothbrushes to reach hard-to-reach areas during cleaning process.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Performed minor repairs on vehicles such as replacing light bulbs, wiper blades.
- Followed safety procedures while operating machinery used in detailing process.
- Checked tire pressure levels and adjusted accordingly.
- Applied fabric protection treatment to prevent staining of seats and carpets.
- Applied waxes or masking materials to vehicles to preserve, protect or restore colour or condition.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
Used Vehicle Sales Consultant
DJ Auto Vehicle Importer
Waltham, Christchurch
07.2019 - 08.2019
- Negotiated deals with potential customers in person or over the phone.
- Described merchandise and explained use, operation and care.
Yardhand
Armstrong Motor Group LTD
Woolston, Christchurch
02.2017 - 10.2017
- Implemented eco-friendly cleaning solutions and methods to minimise environmental impact.
- Applied waxes or masking materials to vehicles to preserve, protect or restore colour or condition.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Executed engine detailing to remove grime and improve appearance.
- Applied waxes or polishes to protect the paint finish from weather elements.
- Consulted with customers regarding needs and addressed concerns.
- Oversaw warranty counselling process to manage expense controls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Engineering Assistant
Meadow Mushrooms
Dunsandel, Rakaia
07.2016 - 02.2017
- Inspected all equipment used in the transportation and disposal of hazardous waste materials to ensure compliance with applicable regulations.
- Completed routine maintenance and repair.
- Created educational material on a variety of topics related to workplace health and safety standards such as proper lifting technique, chemical handling protocol, electrical hazards awareness training.
- Worked closely with other professionals such as engineers or biologists to develop solutions that met project objectives.
- Recognised, set up, and operated shielded metal arc and gas metal arc welding equipment.
- Determined equipment and welding methods, applying knowledge of metallurgy, geometry and welding techniques.
Education
NCEA Level 1 & 2
Christ's College
Christchurch, NZ11-2015
Skills
- Customer service
- Parts inventory management
- Sales negotiation
- Vehicle identification
- Product recommendations
- Supplier relationship management
- Order processing
- Team collaboration
- Conflict resolution
- Employee training
- Process improvement
- Technical problem solving
- Safety compliance
- Technical documentation
- Equipment operation
- Returns handling
- Supplier relations
- Shipping coordination
- Automotive terminology
- Warranty processing
- Shipping and receiving
Accomplishments
- 2022 Honourable 2nd Nominee for Parts Consultant of the year for Toyota NZ
- 2023 Parts Consultant of the year award winner for Toyota
- 2024 Parts Consultant of the year award winner for Toyota
Timeline
Automotive Parts Consultant
Toyota
09.2021 - Current
Vehicle Detailer & Pre-Delivery Controller
Toyota
08.2019 - 09.2021
Used Vehicle Sales Consultant
DJ Auto Vehicle Importer
07.2019 - 08.2019
Yardhand
Armstrong Motor Group LTD
02.2017 - 10.2017
Engineering Assistant
Meadow Mushrooms
07.2016 - 02.2017
NCEA Level 1 & 2
Christ's College
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