Liam Wood
Auckland,New Zealand
Summary
Shift Manager with 3 years of experience enhancing team efficiency and customer satisfaction in a fast-paced environment. Demonstrates strong skills in team leadership, process improvement, and data analysis, optimizing operations and reducing errors. Committed to driving strategic improvements and fostering a collaborative work atmosphere for continued success.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
10.2024 - 10.2025
- Oversee daily operations, ensuring smooth service and customer satisfaction.
- Increased team efficiency, reducing order errors and enhancing service speed.
- Implemented staff training programs, improving team skills and morale.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Optimized shift schedules, ensuring adequate staff coverage and reduced overtime.
Pick Packer
Bidfood
03.2024 - 09.2024
- Executed efficient order picking and packing processes, ensuring timely deliveries and enhancing customer satisfaction.
- Maintained accurate inventory records, contributing to substantial improvements in stock management and reducing discrepancies.
- Partnered with team members to streamline workflow, fostering a supportive environment that improved overall productivity.
PQM Manager
McDonald's Hamilton
02.2022 - 03.2024
- Managed quality processes, ensuring product consistency and compliance with standards.
- Led team initiatives, achieving measurable improvements in operational efficiency.
- Implemented quality control measures, resolving issues and enhancing customer satisfaction.
- Analyzed data trends, identifying key areas for process optimization and cost reduction.
- Collaborated with cross-functional teams, driving strategic improvements and innovation.
Education
NCEA Level 2 - undefined
St. John's College
Hamilton10.2018
Skills
- Team Leadership
- Process Improvement
- Training Development
- Customer Engagement
- Conflict Resolution
- Data Analysis
HOBBIES
I enjoy working with a team and providing the best customer service possible with a smile on my face
Timeline
Shift Manager
McDonald's
10.2024 - 10.2025
Pick Packer
Bidfood
03.2024 - 09.2024
PQM Manager
McDonald's Hamilton
02.2022 - 03.2024
NCEA Level 2 - undefined
St. John's College