Liam Bartlett
Glen Innes,Auckland
Summary
IT graduate with diplomas in Software Development and Information Systems, combining a strong foundation in programming (C#, SQL, JavaScript, HTML/CSS) with several years of customer-facing experience. Passionate about technology and problem-solving, with proven adaptability and teamwork skills. Motivated to learn quickly and contribute to innovative solutions. Seeking an opportunity to kick-start my tech career and make a positive impact.
Overview
4
4
years of professional experience
Work History
Retail Sales Assistant
Briscoe Group
10.2023 - Current
- Provided frontline customer service in a fast-paced retail environment, handling sales inquiries, returns, and complaints with a focus on problem-solving and customer satisfaction.
- Operated point-of-sale systems and performed end-of-day cash reconciliation with accuracy and responsibility.
- Utilized inventory management systems to track and replenish stock, ensuring product availability and efficient operations.
- Built rapport with customers and advised on product choices (e.g. footwear), consistently meeting or exceeding sales targets through excellent service and product knowledge.
Founder & Operator
Resend Resell
01.2023 - 02.2025
- Company Overview: E-commerce Business
- Founded and managed a small online resale business, overseeing all aspects of operations, sales, and customer support.
- Handled inventory management and order fulfillment using e-commerce platforms and a CRM system to streamline workflows and improve efficiency.
- Provided prompt, effective customer support and resolved issues to maintain a high level of customer satisfaction and repeat business.
- Drove business growth by developing social media marketing campaigns and engaging with customers online, increasing engagement and sales.
Barista
Little Things Coffee Shop & Micro-Roastery
08.2021 - 10.2023
- Delivered friendly, efficient service to high volumes of customers and promptly resolved any issues to ensure a positive experience.
- Managed multiple orders simultaneously while maintaining accuracy and composure during busy periods, demonstrating strong multitasking skills under pressure.
- Collaborated with colleagues to maintain smooth café operations, including training new staff and strictly adhering to quality and safety standards.
Education
Diploma in Software Development - Level 6
Techtorium Polytechnic
07-2023
Diploma in Information Systems - Level 5
Techtorium Polytechnic
07-2022
Skills
- C#
- SQL
- JavaScript
- HTML/CSS
- Agile development
- SDLC
- Customer Service
- Troubleshooting
Timeline
Retail Sales Assistant
Briscoe Group
10.2023 - Current
Founder & Operator
Resend Resell
01.2023 - 02.2025
Barista
Little Things Coffee Shop & Micro-Roastery
08.2021 - 10.2023
Diploma in Software Development - Level 6
Techtorium Polytechnic
Diploma in Information Systems - Level 5
Techtorium Polytechnic
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