Liam Campbell De Thierry Tepeke
Dunedin,St Clair
Summary
Hello, Im Liam i am 21 and i am currently working in the Retail, Customer service industry. I have extensive previous knowledge being involved in Team leadership, administration roles i am always up for a challenge. My personality and ethic makes me who i am as a person which i would love to show you.
Overview
6
6
years of professional experience
Work History
Senior Retail Sales Associate (PT)
Cotton On Group
03.2024 - Current
- Managed efficient cash register operations involving click and collects, online ordering for customers etc.
- Opened, shelved and Daily Visual merchandised new old products in visually appealing and organized displays for optimal sales promotions.
- Reaching KPI daily targets e,g foundation store takings by connecting with the customers setting out certain attractive products to reach the audience resulting in gained sales and new clientele within the COG GROUP.
Landside Operations Memeber
Dunedin International Airport
12.2022 - 12.2024
- Conducted Daily Traffic management with ensuring all vehicles obeyed all procedures put in place to make a safe & smooth experience for everyone.
- Working on APS daily ( car parking system ) also monitoring CCTV throughout landside and airside areas on airport property.
- Liaising with any contracted workers that come to perform a duties and assisting.
- Oversaw ground daily coordination with taxi, limousine, rideshare company's that were operating at the airport.
- Sewage treatment collecting data samples to process.
Customer Experience Coordinator
Dunedin International Airport
10.2022 - 12.2024
- Assisting with providing excellent service to customers\people with any information they may need when internally at the Airport or elsewhere via face to face online communication emails etc.
- P.A announcements to spread information for any issues at the airport that could occur, Shuttle passenger info etc.
- Maintaining a high level of presentation to uphold standards and above within meeting rooms, security gate areas.
- Coordination with updating accurate flight delays airport issues to clients and stakeholders.
- Liaising with numerous company's, tenants to ensure daily minor operations within my position are as smooth as possible.
- Daily administration tasks for long term carparking clients, excel sheets for flight detail, responding to enquires.
- 1st ground operations point of contact for minor airport issues that can occur and be solved before involving higher management leaders.
Crew Member Team Leader
Lagadere Travel Retail
05.2023 - 01.2024
- Set performance daily goals for individual team members and created the work day when management gave insight for daily trading.
- Quickly and efficiently resolved complaints and escalated issues.
- Gave extensive knowledge on Local New Zealand produce e,g cheeses,alcoholic beverages when in Discover Dunedin gift retail shop.
- Lotto and basic POS sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Night & Day Porter
Distinction Hotel
01.2021 - 08.2022
- Valet guest vehicles.
- Providing knowledge on local attractions, Bars, Shopping, Tourist attractions.
- Maintained a high level of presentation in main guest areas, toilets,restaurant,lobby's.
- Assisted front desk staff with daily checking in auditing tasks and anything they may need.
- Carried and transported guest luggage for smooth check-in and check-out processes.
- Buffet service setting up food preparation to help the chef.
Food and Beverage Attendant
Distinction Hotel
01.2020 - 11.2021
- Assisted coordinating high profile events in suites, High teas, Private functions.
- Maintained legal obligations within our liquor licence to comply with drink standards etc
- Serving the public with a high level of service an presentation to provide an exceptional service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Nightshift Shelf Assistant
Warehouse Group
09.2019 - 01.2020
- Stocktake on inventory, Stocking shelf's to standards to grab customers attention.
- Packing pellets to be distrusted throughout the country.
- POS Sales
- Assisting customers with stock queries etc.
Cashier Assistant
Warehouse Stationery
10.2018 - 02.2019
- Gave knowledge on tech, Printers, Computers to customers enquiring what would suit them best.
- POS Sales.
- Copying Printing services, Photo services.
- Replenished shelves regularly to meet customer demand and maximise sales.
Education
Kavanagh Collage
Dunedin, NZ12.2018
Skills
- Performance Analysis
- Staff Training and Development
- Store operations
- Merchandise Display
- Team motivation
- Great communication skills
- Customer service
- Data entering
- Loyal
Timeline
Senior Retail Sales Associate (PT)
Cotton On Group
03.2024 - Current
Crew Member Team Leader
Lagadere Travel Retail
05.2023 - 01.2024
Landside Operations Memeber
Dunedin International Airport
12.2022 - 12.2024
Customer Experience Coordinator
Dunedin International Airport
10.2022 - 12.2024
Night & Day Porter
Distinction Hotel
01.2021 - 08.2022
Food and Beverage Attendant
Distinction Hotel
01.2020 - 11.2021
Nightshift Shelf Assistant
Warehouse Group
09.2019 - 01.2020
Cashier Assistant
Warehouse Stationery
10.2018 - 02.2019
Kavanagh Collage
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