Liana Veatufunga
Pakuranga,AUK
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Dynamic Project Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Regional Lead
Kainga Ora
03.2016 - Current
- Visited sites periodically to view service levels and adherence to global service standards.
- Attended weekly meetings to discuss and optimize strategies.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained sufficient number of units market-ready for lease.
- Kept properties in compliance with local, state and federal regulations.
- Developed and implemented marketing strategies to increase occupancy rates.
Commercial Manager
Tonga Airport Limited
04.2011 - 02.2016
- Built relationships with clients to establish new contracts.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Strengthened team and organization by recruiting and hiring qualified employees.
- Devised pricing methodologies and industry strategies through economic and business analysis.
Tenancy Manager
Housing New Zealand
02.2000 - 07.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Education
Bachelor of Arts - Social Science & Public Policy
Auckland University of Technology
Auckland, NZ03.2028
One Tree Hill College
Auckland, NZ12.1991
Skills
- Meetings and Presentations
- Performance Reporting
- Sales Planning
- Mentoring and Coaching
- Client Relationships
- Partnership Development
- Relationship Building
- Staff Management
Reading, Spending time with family and Movies
I love reading, spending time with families and watching horror movies.
Timeline
Regional Lead
Kainga Ora
03.2016 - Current
Commercial Manager
Tonga Airport Limited
04.2011 - 02.2016
Tenancy Manager
Housing New Zealand
02.2000 - 07.2010
Bachelor of Arts - Social Science & Public Policy
Auckland University of Technology
One Tree Hill College
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