Liane Ngwerume
Christchurch,CAN
Summary
Achieved significant efficiency improvements and customer satisfaction at Fawcetts Security by mastering database entry and employing exceptional verbal communication. Spearheaded a sales team at Truworths, enhancing revenue through strategic planning and relationship building. Demonstrated expertise in clerical support and customer follow-up, ensuring confidentiality and meticulous recordkeeping.
Overview
13
13
years of professional experience
Work History
Administrative Clerk
Fawcetts Security
09.2023 - 07.2024
- Input data and processed system change to generate accurate reports.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Boosted department efficiency with timely completion of assigned tasks.
- Input data into spreadsheets and databases.
Sales Manager
Truworths
06.2023 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Farm Supervisor
Self Employed Services
01.2012 - 02.2013
- Increased farm efficiency by overseeing maintenance and repair of equipment, ensuring minimal downtime.
- Worked on cultivation plans for crop production operations.
- Marketed farm products.
- Managed livestock health by administering vaccinations, maintaining a clean environment, and monitoring for signs of illness.
- Planned schedule for crop rotation, plantings, and harvest.
- Purchased supplies such as seed, pesticides, and fertilizer.
- Organized seasonal workers during peak periods; managed recruitment processes including interviews, selection and orientation.
- Enhanced safety protocols with regular staff training sessions on proper handling techniques and equipment usage.
- Improved crop yield by implementing efficient irrigation systems and optimizing fertilization schedules.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Developed positive relationships with local vendors, negotiating the purchase of high-quality seeds, feed, and supplies at competitive prices.
- Maintained accurate records of crop production, livestock health, and employee hours for better decision-making and budgeting.
- Used recognized breeding practices to stabilize and improve stock.
- Maintained safe and secure job site to prevent injuries, accidents, and mistakes during logging projects.
Education
N/A - N/A
GCSE ORDINARY LEVEL
GWERU11.2007
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Billing and Invoicing
- Customer follow-up
- Documentation and Recordkeeping
- Daily Reporting
Timeline
Administrative Clerk
Fawcetts Security
09.2023 - 07.2024
Sales Manager
Truworths
06.2023 - 07.2023
Farm Supervisor
Self Employed Services
01.2012 - 02.2013
N/A - N/A
GCSE ORDINARY LEVEL
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