Lianne Zhao
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Healthcare Assistant Bureau
Auckland Hospital (Medacs Healthcare )
02.2019 - Current
- Observed patient skin conditions and reported findings to registered nurse.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Assisted nursing staff in maintaining clean and safe environment for optimal patient recovery.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Assistant Store Manager
Silvermoon Jewellers
01.2017 - 12.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Support Worker
Presbyterian Enliven
08.2017 - 04.2019
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
Administrator
Pepito Silverio Hair And Beauty Salon
12.2015 - 02.2017
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Entered and maintained departmental records in company database.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executive Assistant
New Asia Logistic And Trading Company
06.2010 - 11.2013
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Education
New Zealand Certificate in Health And Wellbeing
Career Force
Auckland, NZ02.2022
Business Management
Cornell Institute of Business And Technology
Auckland, NZ05.2017
Skills
- Goal-Oriented
- Teamwork and Collaboration
- Customer Service
- Interpersonal and written communication
- Motivational Skills
- Sales strategy development
- Analytical problem solver
REFERENCES:
Available upon request
Timeline
Healthcare Assistant Bureau
Auckland Hospital (Medacs Healthcare )
02.2019 - Current
Support Worker
Presbyterian Enliven
08.2017 - 04.2019
Assistant Store Manager
Silvermoon Jewellers
01.2017 - 12.2020
Administrator
Pepito Silverio Hair And Beauty Salon
12.2015 - 02.2017
Executive Assistant
New Asia Logistic And Trading Company
06.2010 - 11.2013
New Zealand Certificate in Health And Wellbeing
Career Force
Business Management
Cornell Institute of Business And Technology
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