Liarna Waiwiri
Hawera
Summary
I am a self-driven individual with a background in banking. I possess strong knowledge of financial products and services, regulatory requirements, and customer service principles; however, I am always looking to learn and upskill when given the opportunity. I am confident in my decision-making abilities, time management skills, and the ability to build great relationships with our customers. My previous work within this industry has had a positive impact on customer satisfaction, and my ability to thrive in a team environment.
Overview
1
1
year of professional experience
Work History
FOH Banker
BNZ
06.2024 - 08.2025
- Analysed customer's financial information to determine the best banking products for them.
- Researched discrepancies between bank records and customer accounts.
- Advised customers on bank products and services.
- Received and counted daily inventories of cash
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Offered every customer exceptional service level by remaining friendly and professional during every transaction.
- Customised products and services to meet specific banking requirements.
- Transmitted orders to supply cash to meet daily needs.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Assisted customers by answering banking questions and recommending solutions.
- Completed daily cash balancing and operated ATMs.
- Modified, opened and closed customer accounts (using assist & other systems) .
- Coordinated with other departments regarding customer requests. (booking appointments when necessary)
- Investigated fraudulent activities & disputed transactions where necessary.
- Verified customer identity using government-issued identification documents.
- Helped customers understand and use mobile applications and online banking.
- Helped customers open and close accounts, apply for loans using online banking channels.
Education
High School Diploma -
Opunake Highschool
11-2018
Skills
- Problem resolution
- Team collaboration
- Attention to detail
- Good understanding of Branch operations
- Cash handling and management
- Fraud investigation
- Transaction processing
- Customer account management
- Online banking setup & mobile banking support
- Ability to create a great Customer relationship
- Adaptability and flexibility
- Multitasking
- Self-motivated nature
Affiliations
- Gym, group fitness classes
- Netball
Timeline
FOH Banker
BNZ
06.2024 - 08.2025
High School Diploma -
Opunake Highschool
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