Libby Schipper
Point Chevalier,Auckland
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organisational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
14
14
years of professional experience
Work History
Receptionist
CityFitness
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Front of House Manager
Greenwoods Cafe
11.2023 - 08.2024
- Partnered with back-of-house management to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally.
- Trained new hires on company policies, procedure, as well as proper food handling techniques resulting in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Personal Trainer
City Fitness
03.2019 - 04.2023
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Practice Leader and Youth Coach
Kia Puawai/Youth Horizons
12.2021 - 01.2023
- Conducted interviews for potential new employees for my team and assisted the Operations Manager in the recruitment process.
- Established connections with external stakeholders, my team and youth to ensure that the young person’s health, well-being and safety were at prioritised.
- Created a sense of community, belonging and well-being amongst all.
- Problem-solving daily in a high-stress environment.
- Exercised empathy, compassion, patience and active listening so that our young people felt seen, heard, appreciated and supported.
- Facilitated parenting and budgeting workshops to young people to ensure they received adequate education, helping them progress.
- Collated data to produce monthly reports and budgets to present to the Operations Manager
- Liaised with government agencies daily to benefit our youth.
- Frequently handled confidential and sensitive information.
- Arranged emergency housing, schooling, medical appointments and other support services for our young people.
- Adhered to and embodied principles of Te Tiriti Waitangi.
Front of House Waitress
The Lab Food and Beverage Company
02.2020 - 01.2021
- Collaborated closely with team members to ensure seamless service during peak hours.
- Adapted quickly to unexpected changes in scheduling or staffing needs; consistently demonstrating flexibility during emergencies or high-volume periods.
- Resolved guest complaints professionally, resulting in improved guest relations and repeat business.
- Assisted in maintaining a clean and organized dining area, ensuring an enjoyable experience for guests.
- Monitored inventory levels and restocked supplies as needed, minimizing waste and reducing costs.
- Participated in regular training sessions to stay current on menu updates, wine pairings, and service techniques.
- Anticipated guest needs proactively; refilling drinks before empty or bringing extra napkins when needed, earning positive feedback from customers.
- Executed daily opening and closing tasks thoroughly, maintaining operational readiness for each shift.
Business Support Assistant & Office Administrator
Boffa Miskell
07.2011 - 12.2019
- Warmly and politely welcomed guests/clients into the office, ensuring that they signed in and were offered refreshments whilst they waited.
- Handled all incoming calls in a polite yet efficient manner
- Collating past and present files to ensure ease of access and use.
- Cleaned and replenished kitchen facilities, meeting rooms and office supplies.
- Computer work (scanning, data entry, binding documents and downloading files)
- Maintained a clean and organised front desk.
- Organised catering for staff events such as national board meetings, company celebrations as well as supplying morning and afternoon tea to the office each day
- Organised travel and accommodation for managing directors and principles.
- Edited monthly reports to ensure the managing principles met their deadlines.
- Minute taking every week for various teams within the organisation.
- Helped fellow colleagues with their calendars, administrative questions, and enquiries.
- Prepared and distributed internal and external correspondence
Front of House Waitress
Ortolana
01.2018 - 08.2019
- Showcased expert knowledge of menu offerings by answering questions thoroughly and making informed suggestions when requested by guests.
- Adapted quickly to unexpected changes in scheduling or staffing needs; consistently demonstrating flexibility during emergencies or high-volume periods.
- Collaborated closely with team members to ensure seamless service during peak hours.
- Resolved guest complaints professionally, resulting in improved guest relations and repeat business.
- Assisted in maintaining a clean and organized dining area, ensuring an enjoyable experience for guests.
- Anticipated guest needs proactively; refilling drinks before empty or bringing extra napkins when needed, earning positive feedback from customers.
Front of House Waitress/Event Assistant/Barista
AUT Restaurant
10.2014 - 01.2017
- Adapted quickly to unexpected changes in scheduling or staffing needs; consistently demonstrating flexibility during emergencies or high-volume periods.
- Monitored inventory levels and restocked supplies as needed, minimizing waste and reducing costs.
- Conducted pre-shift meetings to review daily specials, promotions, and reservations for optimal staff preparedness.
- Served food and beverages promptly while observing proper safety protocols for handling dishes containing allergens or dietary restrictions.
- Executed daily opening and closing tasks thoroughly, maintaining operational readiness for each shift.
- Resolved guest complaints professionally, resulting in improved guest relations and repeat business.
- Collaborated closely with team members to ensure seamless service during peak hours.
- Trained new waitstaff on restaurant procedures and policies, leading to improved performance from new hires.
- Handled cash transactions accurately, maintaining accountability for sales receipts throughout the shift.
- Assisted in maintaining a clean and organized dining area, ensuring an enjoyable experience for guests.
Education
Qualified Personal Trainer - Level 4 and 5 Certificate
NZIHF
Auckland08-2018
Bachelor of International Hospitality Management - Event Management, Food and Beverage Management
AUT University
Auckland, NZ01.2017
Secondary School -
St Mary’s College
Auckland, NZ01.2013
Skills
- Cooperative team member
- Outstanding interpersonal skills
- Attention to detail
- Energetic and organised
- Exceptional multi-tasker
- Calm under pressure
- People person/customer focused
- Methodical
- Reliable and trustworthy
Further Education
- Qualified Personal Trainer (Level 4 and 5 Certificate, NZIHF)
- Qualified Pre & Post Natal in Fitness for Women Coach
- Qualified yoga teacher (200 200-hour teacher Training completed)
Timeline
Front of House Manager
Greenwoods Cafe
11.2023 - 08.2024
Receptionist
CityFitness
10.2022 - Current
Practice Leader and Youth Coach
Kia Puawai/Youth Horizons
12.2021 - 01.2023
Front of House Waitress
The Lab Food and Beverage Company
02.2020 - 01.2021
Personal Trainer
City Fitness
03.2019 - 04.2023
Front of House Waitress
Ortolana
01.2018 - 08.2019
Front of House Waitress/Event Assistant/Barista
AUT Restaurant
10.2014 - 01.2017
Business Support Assistant & Office Administrator
Boffa Miskell
07.2011 - 12.2019
Qualified Personal Trainer - Level 4 and 5 Certificate
NZIHF
Bachelor of International Hospitality Management - Event Management, Food and Beverage Management
AUT University
Secondary School -
St Mary’s College
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