Libby Sutcliffe
Wellington,WGN
Summary
I currently work as a UX Researcher in the Financial sector and began my career in the Market Research domain.
I have experience championing customer needs and wants from a research lens in cross-functional teams to provide solutions that drive commercial and customer outcomes.
I have extensive experience managing end to end research projects and maintaining internal and external stakeholder relationships.
I'm a curious self-starter who loves to learn.
Overview
7
7
years of professional experience
Work History
UX Researcher
BNZ
Wellington
04.2023 - Current
- Run end-to-end qualitative and quantitative research to inform usability needs and/or identify opportunities across customer and staff platforms
- Collaborate with cross-functional teams such as designers, engineers, product managers to inform decision making across user platforms
Market Research Associate
BNZ
Wellington
08.2022 - 04.2023
- Support all functions of the Market Research team (included Voice of Customer, Adhoc projects, and NPS)
Market Researcher
Versus
Hamilton
01.2019 - 07.2022
- Ran end to end market research projects primarily in the local government and education space
- Informed sampling needs, and completed sampling stratification, to ensure representative sampling
- Conducted quantitative and qualitative analysis of large and often complex datasets
- Prepared reports of findings, illustrating data graphically, and translating complex findings into written text
- Day-to-day management of client needs
Marketing Intern
MaritzCX
, Hamburg, Germany
06.2018 - 08.2018
- Ran competitor analysis
- Developed and executed social media plans for day-to-day posting
- Assisted in co-ordinating and running a CX event
- Developed training materials to help improve worker productivity
Education
Bachelor of Communications - Marketing
University of Waikato
05.2019
Jönköping International Business School
Jönköping, Sweden08-2018
Skills
- Project management
- Stakeholder management and collaboration
- Research design
- Problem resolution
- Communication, presentation, and facilitation skills
- Data analysis and reporting
References
References available upon request
Timeline
UX Researcher
BNZ
04.2023 - Current
Market Research Associate
BNZ
08.2022 - 04.2023
Market Researcher
Versus
01.2019 - 07.2022
Marketing Intern
MaritzCX
06.2018 - 08.2018
Bachelor of Communications - Marketing
University of Waikato
Jönköping International Business School