Elizabeth (Libby) Reid
Dunedin,New Zealand
Summary
Experienced and versatile hospitality professional with nearly three years of experience at Lone Star, excelling in both waitressing and bartending roles. Skilled in delivering exceptional customer service in dynamic and high-pressure environments, including fast-paced nightclub settings. Adept at multitasking, handling high volumes of customers, and maintaining efficiency while ensuring accuracy and quality. A proven team player with strong interpersonal skills and a commitment to creating memorable guest experiences.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Lone Star aswell as Waxys Irish Pub
, Invercargill
06.2022 - Current
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Greeted customers and provided excellent customer service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Poured wine, beer and cocktails for patrons.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Answered phone calls for reservations or takeout orders in a professional manner.
Education
High School Diploma -
Southland Girls High School
Invercargill12-2023
Cambridge IGCSE -
01.2021
Bachelor of Science -
University of Otago
Dunedin, NZSkills
- Communication
- Hardworking
- Teamwork
- Proficiency with computers and technology
- Safe alcohol service
- Upselling strategies
- Outstanding customer service
- Ability to work in a fast-paced busy, demanding environment
- Time management with tables and customers
Vaccination
PASS, I am double vaccinated, with a valid vaccine passport.
References
-Rachel Shaw, Character Reference, Academic Tutor Teacher - Southland Girls High School, rachel.shaw@southlandgirls.school.nz
-Kiriama Russel, Work reference, Manager of Lone Star and Waxys Irish Pub- 0274534848
Aboutme
- Play netball through PHYSED
- Daily gym/run workouts
- Socialising with family and friends
- Study
- My goal is to get into Physiotherapy 2026
- Love the social side of hospitality, meeting and conversing with different people, as well as the atmosphere it brings, especially in pub and nightclub environments
Personal Information
- Age: 19
- Date of Birth: 05/03/05
Timeline
Hospitality Worker
Lone Star aswell as Waxys Irish Pub
06.2022 - Current
High School Diploma -
Southland Girls High School
Cambridge IGCSE -
Bachelor of Science -
University of Otago
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