Liberjun Delubio
Auckland,AUK
Summary
Experienced Operations Administrator with 11+ years coordinating workflows, managing customer inquiries, and resolving delivery issues. Strong in data accuracy, client relations, and professional communication.
Overview
1
1
Language
12
12
years of professional experience
Work History
Operations Administrator
Urgent Couriers
Auckland, AUK
10.2015 - Current
- Coordinated courier bookings, dispatch updates, and delivery instructions across daily operational workflows.
- Processed consignment data, manifests, and proof-of-delivery records with strong attention to accuracy.
- Supported drivers and operations staff with route changes, status updates, and urgent service requests.
- Monitored shipment progress, identified delays, and escalated issues to maintain service commitments.
- Managed customer inquiries, provided delivery updates, and resolved booking discrepancies professionally.
- Reconciled invoices, service documentation, and transport records to support timely administration.
- Trained new team members on courier systems, office procedures, and operational support tasks.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Assisted in recruiting, hiring and training of team members.
Warehouse Worker
B2C Logistics
Auckland, AUK
09.2014 - 10.2015
- Managed receiving, staging, and put-away processes to maintain organized warehouse flow.
- Operated forklifts, pallet jacks, and scanners to move inventory safely and efficiently.
- Verified shipments against pick lists, packing slips, and purchase orders for accuracy.
- Trained new warehouse staff on safety procedures, equipment use, and picking standards.
- Inspected incoming and outgoing freight for damage, shortages, and labeling issues.
- Replenished stock, rotated inventory, and supported cycle counts to improve inventory control.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Education
Bachelor of Science - Commerce
St. Louis University
Baguio City, Philippines03-2001
Skills
- Operations optimization
- Data analysis
- Client relations
- Customer support
- Staff training
- Task delegation
- Meeting coordination
- Teamwork and collaboration
- Multitasking
- Verbal and written communication
- Professional communication
Languages
English
Full Professional
Timeline
Operations Administrator
Urgent Couriers
10.2015 - Current
Warehouse Worker
B2C Logistics
09.2014 - 10.2015
Bachelor of Science - Commerce
St. Louis University