Lice Lenora Yacadra
Christchurch,Christchurch
Summary
Customer-focused professional with extensive experience in hospitality, retail, and office administration. Proven ability to deliver high-quality service in fast-paced environments while managing POS systems and enhancing operational efficiency. Multilingual skills contribute to improved customer experiences and satisfaction.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Chef Assistant
Foundation cafe
, christchurch
03.2026 - Current
- Aided chefs in ingredient preparation for daily menu items, enhancing dish quality and readiness.
- Assisted with plating and presentation of customer orders, contributing to overall dining experience.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Followed safety and sanitation guidelines during food handling processes.
- Tracked inventory levels of ingredients and supplies, ensuring optimal stock availability.
- Participated in weekly team meetings to discuss menu planning and improvements.
- Prepared and sliced fruits and vegetables for menu items for menu items, storing them properly for future use.
Sales Assistant
Simply New Zealand
Christchurch, New Zealand
08.2023 - 03.2026
- Delivered exceptional customer service in high-volume airport retail setting.
- Assisted customers with product selection and inquiries, enhancing their shopping experience.
- Welcomed customers upon entry to create a friendly atmosphere. and provided knowledgeable product advice.
- Processed transactions accurately using point-of-sale systems.
- Processed cash payments accurately at the register, check, and credit card payments efficiently.
- Maintained visual standards and store organization to enhance shopping experience.
- Answered incoming calls, providing customers with information about products and services.
Crew Member
Burger King
shirley, christchurch
06.2023 - 08.2023
- Prepared and assembled food orders to ensure timely delivery and high customer satisfaction.
- Delivered friendly and prompt service during peak hours, contributing to positive customer experiences.
- Trained new crew members on operational procedures, fostering team efficiency and consistency.
- Collaborated with team members to streamline service processes during busy periods.
- Operated kitchen equipment safely, ensuring adherence to food quality and safety standards.
- Managed POS transactions accurately to facilitate smooth operations.
- Maintained cleanliness and organization of workstations for optimal efficiency.
- Handled food safety protocols diligently to ensure compliance with health standards.
Executive Assistant
Honey Dew Farms
suva, fiji
01.2021 - 06.2023
- Managed executive schedules to coordinate appointments for leadership team efficiently.
- Delivered comprehensive administrative support, including diary management and travel coordination.
- Prepared and disseminated internal communications, facilitating timely information flow across departments.
- Maintained confidential records related to executive operations, ensuring compliance.
- Managed office supply inventory, placing orders based on organizational needs to ensure seamless operations.
- Researched vendor options and compiled data to support informed purchasing decisions, enhancing resource allocation.
- Supported onboarding of new employees through effective orientation coordination.
- Performed data entry tasks across various software programs, including MS Excel spreadsheets.
Food & Beverage Assistant
Big Mama's Kitchen
suva, fiji
01.2019 - 01.2021
- Assisted in food and beverage preparation to enhance customer service experience.
- Delivered friendly, efficient service in fast-paced restaurant environment.
- Monitored dining areas to maintain adequate supplies of glassware and linens for seamless service.
- Resolved customer complaints courteously, ensuring adherence to company policies and customer satisfaction.
- Followed safety and sanitation guidelines to ensure safe environments.
- Maintained cleanliness and organization of dining and service areas.
- Responded promptly to inquiries about menu items and specials.
- Maintained accurate records of transactions to support financial reporting. of sales transactions using POS systems.
Tour Guide
Cruise Ship Excursions
, Fiji
03.2017 - 12.2018
- Delivered engaging narratives and historical context at each destination, enriching guests' understanding and enjoyment.
- Guided international cruise ship passengers on cultural and sightseeing tours, ensuring safety and engagement.
- Coordinated with local vendors to ensure smooth, efficient logistics for excursions, enhancing overall guest experience.
- Trained new guides on best practices for customer interaction and tour delivery, fostering a knowledgeable and confident team.
- Assisted passengers with inquiries regarding itineraries, schedules, and local culture.
- Displayed enthusiasm and positivity while engaging with guests during tours. while interacting with guests during tours.
Office Assistant
Wisk Hostel
suva, fij
01.2018 - 09.2018
- Managed daily office operations to ensure smooth workflow for staff and guests.
- Coordinated guest check-ins and check-outs, improving overall customer satisfaction.
- Handled guest inquiries promptly, providing information about services and local attractions.
- Managed reservations and tracked occupancy rates using booking software to streamline operations.
- Provided comprehensive administrative support, facilitating efficient document management and supply ordering.
- Assisted in maintaining inventory of office supplies and hostel amenities.
- Maintained cleanliness and organization of shared workspaces to promote a positive environment.
Education
Hotel Management -
University of the South Pacific
New Zealand01-2017
GED -
Suva Muslim College
Fiji12-2014
Skills
- Ingredient preparation
- Dish preparation
- Food inventory management
- Food and beverage service
- Kitchen equipment operation
- Kitchen safety
- Safety compliance
- Hospitality operations
- Menu supervision
- Time management
- Team collaboration
- Guest experience
- Customer interaction skills
- Attention to detail
- Culinary training support
- Menu supervision
Languages And Licenses
- English, Fluent
- Fijian, Fluent
- Hindi, Fluent
- Full New Zealand Driver Licence
Languages
English
Professional
Fiji
Limited
Hindi
Limited
Accomplishments
- 3rd runner-up for Hibiscus Pregnant in Fiji.
Timeline
Chef Assistant
Foundation cafe
03.2026 - Current
Sales Assistant
Simply New Zealand
08.2023 - 03.2026
Crew Member
Burger King
06.2023 - 08.2023
Executive Assistant
Honey Dew Farms
01.2021 - 06.2023
Food & Beverage Assistant
Big Mama's Kitchen
01.2019 - 01.2021
Office Assistant
Wisk Hostel
01.2018 - 09.2018
Tour Guide
Cruise Ship Excursions
03.2017 - 12.2018
Hotel Management -
University of the South Pacific
GED -
Suva Muslim College