Lidia Malama Osovale
Summary
I am a proactive, self-motivated, and highly organized person. I am a resourceful team player who excels at building trusting relationships with customers and colleagues. I can communicate at all levels with confidence and have a can-do attitude and willingness towards any task. I have experience in sales and customer service from Market Day and from being a shift leader and an ex Assistant Restaurant Manager at Carl's Jr. I am committed to being a productive, reliable, and creative person.
Overview
9
9
years of professional experience
Work History
Holiday Program Leader (Volunteer)
Pakuranga Christian Fellowship
04.2015 - 10.2017
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Babysitting
Dorothy Cosmos
04.2015 - 10.2017
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours; night, weekend, and holiday shifts.
- Oversaw daily operations to ensure high levels of productivity.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Collaborated closely with parents regarding behavioural issues implementing strategies that improved overall behaviour patterns.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
Business Studies (Market Day)
Glendowie College
09.2020 - 10.2022
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed team communications and information for meetings.
- Served customers and followed outlined steps of service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Gardener
Steven Goh
04.2021 - 04.2021
- Maintained routine landscaping schedules to boost lawn health.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
Shift Leader
Carl's Jr
08.2022 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Crew Member
Carl's Jr
04.2022 - 08.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
High School Diploma -
Auckland Girls' Grammar School
16 Howe St, Freemans Bay, Auckland High School Diploma -
Glendowie College
21 Crossfield Road, Glendowie, Auckland 11.2022
Skills
- Communication Skills
- Able to provide customer service
- Ability to work under pressure
- Hard worker
- Highly motivated and enthusiastic about learning new skills
- A friendly, sociable person with a good sense of humor
Reference
Shraneet Awadh
Area Manager, Carl's Jr
027 270 3364
Shraneet.Awadh@rbd.co.nz
Theo Hancock
Flight Attendant, Jet Star
Hancocktheo@gmail.com
022 566 0453
Angelica Tutanes-Diocado
Assistant Restaurant Manager, Carl's Jr
angelicatutanes23@gmail.com
022 413 5171
Timeline
Shift Leader
Carl's Jr
08.2022 - Current
Crew Member
Carl's Jr
04.2022 - 08.2022
Gardener
Steven Goh
04.2021 - 04.2021
Business Studies (Market Day)
Glendowie College
09.2020 - 10.2022
Holiday Program Leader (Volunteer)
Pakuranga Christian Fellowship
04.2015 - 10.2017
Babysitting
Dorothy Cosmos
04.2015 - 10.2017
High School Diploma -
Auckland Girls' Grammar School
High School Diploma -
Glendowie College
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