Li'ekina Likiafu
Auckland,Morningside
Summary
Being a voluntarily Brand Ambassador I am dedicated to driving awareness and promoting market growth. Experienced in researching, hosting and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales. Have experienced good and bad days. Dedicated to offering exceptional assistance to team members and clients.
As an receptionist I am skilled at coordinating appointments, organizing mail and collecting messages to facilitate department communication. Positive and upbeat with strong relationship-building abilities.
I am also a dedicated front of house person with excellent experience in hospitality industry. Maintains professional appearance and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Successful front of house with extensive restaurant experience. Flexes easily between different positions to meet demand and staff shortages. Organized hospitality professional with experience in high demanding and busy restaurants. Fulfils customer orders while maintaining clean and safe environment. Delivers quality food and offers great dining experience.
Overview
5
5
years of professional experience
Work History
Ward Receptionist
Auckland DHB
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Brand Ambassador
Mango Communications
02.2021 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Developed creative displays and signage to draw customers to products.
- Greeted customers warmly and pleasantly answered inquiries.
- Increased sales by effectively communicating product benefits.
- Worked with team to achieve sales goals for products.
Cashier
Prego Restaurant
01.2021 - 05.2023
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Managed to have taken 70+ calls with customers placing takeaway orders
Runner
Prego Restaurant
07.2019 - 05.2023
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided outstanding customer service.
- Collaborated well with other food runners to deliver orders accurately.
- Maintained all health and safety requirements.
- Ensured that all staff knew when we were running low on particular dishes and when their tables food were coming out.
- Made sure waiter stations were fully stocked and that cutlery and plates were ongoing from kitchen hand.
- Communicated with the floor supervisor to minimise food being taken out to the wrong table
- Clearing and resetting restaurant tables during service for manager to be able to seat customers on our wait list.
- Running food out to tables as well as running drinks.
- Have a good knowledge on the food that we serve to be able to answer any customer queries and to also be able to identify when serving to the table.
Waitress
Prego Restaurant
07.2019 - 05.2023
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests identification before serving alcoholic beverages when double guessing customers age and appearance.
Floor Supervisor
Prego Restaurant
07.2019 - 05.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Trained new staff on how to meet our expectations and to ensure that customers leave the restaurant with a good dining experience.
- Held team meetings to gain feedback, provide updates and get everyone in the same page such as my food runners, drink runners and wait staff.
- Directed staff on where to take the food dishes and to ensure that all the food on the dockets went to the right table and people.
Food Runner
Blue Breeze Inn
10.2018 - 02.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Kept detailed knowledge of and followed all food safety guidelines.
- Cleared tables immediately after guests left in preparation for next guests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Greeted customers and provided menus upon arrival to dining room.
Education
High School Diploma -
Auckland Girls' Grammar School
Newton, NZ12.2018
Bachelor of Arts - Political Science
Victoria University of Wellington
Wellington, NZBachelor of Arts - Political Science & Law
University of Auckland
Auckland, NZ09.2025
Skills
- Time Management
- Multitasking
- Confidence
- Public Speaking
- Customer Service
- Reservation Systems
- Waiting Tables
- Visitor Check-In
- Organization Skills
- Teamwork Skills
- Communication Skills
Languages
English
Native or Bilingual
Japanese
Limited Working
Tonga
Native or Bilingual
Timeline
Ward Receptionist
Auckland DHB
06.2023 - Current
Brand Ambassador
Mango Communications
02.2021 - Current
Cashier
Prego Restaurant
01.2021 - 05.2023
Runner
Prego Restaurant
07.2019 - 05.2023
Waitress
Prego Restaurant
07.2019 - 05.2023
Floor Supervisor
Prego Restaurant
07.2019 - 05.2023
Food Runner
Blue Breeze Inn
10.2018 - 02.2019
High School Diploma -
Auckland Girls' Grammar School
Bachelor of Arts - Political Science
Victoria University of Wellington
Bachelor of Arts - Political Science & Law
University of Auckland
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