Summary
Overview
Work History
Education
Skills
Vehicle
Date of Birth
Drivers Licence
Telephone
References
Timeline
Generic

Lierra Felicity Elkins

Ellerslie,AUK

Summary

Positive and outgoing personality enhances team dynamics and collaboration. Strong communication skills foster effective interactions with colleagues and clients. Committed to delivering exceptional customer service with a motivated and hardworking approach. Brings honesty and sincerity to all professional engagements.

Overview

26
26
years of professional experience

Work History

L3 Tourism and L4 Flight Attendant Tutor

New Zealand School of Tourism
Auckland, Auckland
11.2021 - Current
  • Delivered consistently high customer experience through engagement, respect, and nurturing.
  • Achieved academic outcomes with parity across all student demographics.
  • Facilitated effective and engaging sessions to enhance learning experiences.
  • Ensured compliance with legal obligations and company policies.
  • Aligned behaviors and team interactions with six company values.
  • Secured successful graduate outcomes for each class managed as Class Trainer.

Part Time Merchandiser/Florist

Fresh Direct Ltd
Paraparaumu/Waikanae, Kapiti Coast
12.2019 - 11.2021
  • Presented fresh flowers at supermarket entrances to enhance customer experience.
  • Ensured high quality control to maintain product freshness and meet sales targets.
  • Interacted with customers on the supermarket floor to provide assistance and information.
  • Navigated challenges of short shelf life by managing wastage effectively.

Full Time Flight Attendant

Air Nelson Ltd
Wellington
02.2013 - 01.2019
  • Managed safety and comfort for 50 to 56 passengers on Dash 8 aircraft.
  • Collaborated closely with Captain and First Officer to ensure operational efficiency.
  • Ensured passenger and crew safety through regular training, annual checks, and emergency drills.
  • Delivered inflight service with professionalism, warmth, and a positive attitude.
  • Maintained adherence to Air New Zealand's customer service branding standards.
  • Optimized schedules to meet strict On Time Performance requirements.
  • Focused on safety and customer service as core responsibilities.

Classified Advertising Consultant

Waikato Times Newspaper
Hamilton
07.2009 - 04.2011
  • Sold advertising for Waikato Times, Hamilton Press, and local publications by pursuing all opportunities.
  • Communicated with clients via phone, email, and fax to secure advertising deals.
  • Developed strong customer service skills through reliable and professional client interactions.
  • Achieved sales targets and created compelling advertisements under tight deadlines.
  • Provided reception relief on Fridays and during holidays, assisting customers in person.
  • Greeted visitors at reception while addressing their advertising needs effectively.

Customer Service Officer

Enterprise Motor Group
Hamilton
05.2005 - 04.2009
  • Recorded daily sales figures and foot traffic reports for branch and sales managers.
  • Interacted with sales team, documenting customer records to facilitate follow-ups with potential buyers.
  • Assisted finance manager during absences by processing finance applications for clients.
  • Sent client applications to finance companies, seeking optimal rates and terms.
  • Finalized application forms upon approval, ensuring compliance with company procedures.
  • Conducted additional sales of warranties, insurance policies, and vehicle accessories.
  • Compiled financial spreadsheets daily, calculating profit margins for management reviews.

Receptionist

Rydges Hotel
New Plymouth
05.1999 - 05.2000
  • Checked guests in and out while addressing inquiries promptly.
  • Ensured all hotel guests received appropriate accommodations and support.
  • Managed phone reservations along with casual walk-ins efficiently.
  • Executed daily administrative tasks to maintain operational flow.
  • Calculated foreign exchange rates for overseas guests while closing shifts accurately.
  • Transitioned hotel into International Hotel School, training international students on reception and cash handling.

Education

Certificate L4 - International Flight Attending

Sir George Seymour College
Hamilton, NZ
12-2012

Certificate - Travel, Tourism & Business, National Certificate in Tourism and Travel (Core skills) Level 3, National Certificate in Travel Level 3 and 4, National Certificate in Computing Level 3, Amadeus Computing Reservations Certificate

SIR GEORGE SEYMOUR COLLEGE
Hamilton
12-2012

Sales Training Course -

Melrose
Waikato Times Newspaper
01.2004

High School -

Rotorua Girls High School
Rotorua
01.1987

Skills

  • Customer safety and compliance
  • Inflight service management
  • Crisis response strategies
  • Customer engagement initiatives
  • Academic performance assessment

Vehicle

Own reliable vehicle

Date of Birth

04/12/1969

Drivers Licence

Current Full NZ Licence

Telephone

021 114 6855

References

References available upon request.

Timeline

L3 Tourism and L4 Flight Attendant Tutor

New Zealand School of Tourism
11.2021 - Current

Part Time Merchandiser/Florist

Fresh Direct Ltd
12.2019 - 11.2021

Full Time Flight Attendant

Air Nelson Ltd
02.2013 - 01.2019

Classified Advertising Consultant

Waikato Times Newspaper
07.2009 - 04.2011

Customer Service Officer

Enterprise Motor Group
05.2005 - 04.2009

Receptionist

Rydges Hotel
05.1999 - 05.2000

Certificate L4 - International Flight Attending

Sir George Seymour College

Certificate - Travel, Tourism & Business, National Certificate in Tourism and Travel (Core skills) Level 3, National Certificate in Travel Level 3 and 4, National Certificate in Computing Level 3, Amadeus Computing Reservations Certificate

SIR GEORGE SEYMOUR COLLEGE

Sales Training Course -

Melrose

High School -

Rotorua Girls High School

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