Lieungsue Ng Chok
Papatoetoe
Summary
Accomplished Duty Manager at Kmart CFC, adept in operations management and motivational leadership. Enhanced team performance by 20% through effective training and development. Excelled in customer service, fostering strong relationships and ensuring compliance with health and safety standards. Demonstrates exceptional time management and team building expertise, prioritizing employee development and operational efficiency.
Overview
19
19
years of professional experience
Work History
Duty Manager
Kmart CFC
01.2021 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for employees through regular facility inspections and adherence to safety protocols.
- Ensured compliance with all company policies, local regulations, and industry standards related.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
Table Games Dealer
SKYCITY Casino
04.2018 - 01.2022
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
Premiere Rewards Assistant
SKYCITY Casino
10.2016 - 01.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Assistant Manager
Woolworths
01.2006 - 11.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
NCEA LEVEL 1, 2 AND 3 -
Papatoetoe High School
Papatoetoe, AUKCertificate Of Business Administration -
BEST INSTITUTE OF TECHNOLOGY
Manukau, Auckland06.2014
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Team supervision
- Attention to detail
- Written and oral communication
- Professionalism and integrity
- Relationship building
- Staff training and development
- Delegating work
- Work planning and organization
- Verbal and written communication
- Operational oversight
- Policy implementation
- Policy enforcement
- Health and safety compliance
- Motivational leadership
- Operations management
- Employee development
- SOP development
- Staff training
- Team building expertise
- Performance management
- KPI setting and review
- Team development
Timeline
Duty Manager
Kmart CFC
01.2021 - Current
Table Games Dealer
SKYCITY Casino
04.2018 - 01.2022
Premiere Rewards Assistant
SKYCITY Casino
10.2016 - 01.2018
Assistant Manager
Woolworths
01.2006 - 11.2014
NCEA LEVEL 1, 2 AND 3 -
Papatoetoe High School
Certificate Of Business Administration -
BEST INSTITUTE OF TECHNOLOGY
Similar Profiles
David DoiDavid Doi
Area Manager of Operations at CFC Management - Franchisee Of TGI FridaysArea Manager of Operations at CFC Management - Franchisee Of TGI Fridays
Joshua HillJoshua Hill
Media Creator at CFCMedia Creator at CFC
Sandra SAINT-PRIXSandra SAINT-PRIX
Courtière En Prêts et Mandataire Immobiliers at CFC FINANCE & PATRIMOINE /MON CRÉDIT PLUSCourtière En Prêts et Mandataire Immobiliers at CFC FINANCE & PATRIMOINE /MON CRÉDIT PLUS