LIEZEL LAIPA
Hamilton,WKO
Summary
A dependable and hardworking professional with hands-on experience in customer service, cash handling, and maintaining high workplace standards. I am known for my optimism, punctuality, reliability and I thrive in environments that challenge me to grow and perform at my best. My strong organizational skill and commitment to excellence allow me to work efficiently and effectively, both independently as well as part of a team.
I bring a positive energy to every role I step into and I am always willing to go the extra mile to support my team and deliver quality service. I adapt quickly to new environments, remain calm under pressure, value clear communication but most importantly respect in the workplace. With a strong sense of initiative and a genuine desire to help others, I aim to contribute meaningfully wherever I work and continue building my skills for long-term success.
Overview
6
6
years of professional experience
Work History
Crew Member
McDonald's St James
Hamilton, New Zealand
03.2024 - 03.2025
- Delivered exceptional customer service by ensuring each order met company quality standards.
- Maintained a clean, safe, and organized work environment by following workplace protocols and health guidelines.
- Assisted in daily operations, including food preparation and inventory management, to support smooth service.
- Worked front counter, drive-thru and back area.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Crew Member
McDonald's St James
Hamilton, New Zealand
05.2022 - 08.2023
- Provided prompt and friendly service while effectively communicating with team members and customers.
- Contributed to high customer satisfaction by maintaining efficiency during peak hours.
- Ensured food preparation and service areas met company cleanliness and safety standards.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Ensured accurate order fulfilment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Cashier
Pak'nSave
Hamilton, New Zealand
03.2022 - 05.2022
- Accurately processed customer transactions, including cash and electronic payments, with professionalism and integrity.
- Helped maintain an organized checkout area and provided support to other team members when required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Machine Operator
Elite Polymers
Hamilton, New Zealand
03.2021 - 05.2021
- Operated production machinery in a safe and efficient manner, ensuring all processes complied with safety standards.
- Conducted regular quality checks to ensure the final products met company specifications.
- Contributed to the team's productivity by maintaining focus and precision during production tasks.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Crew Member
McDonald's 5 Cross
Hamilton, New Zealand
12.2018 - 06.2020
- Assisted with preparing and delivering customer orders while maintaining a welcoming and friendly attitude.
- Played a key role in ensuring a clean and organized work environment, contributing to overall operational success.
- Supported team members during busy periods by multitasking and maintaining efficiency.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
Lowie Sports and Foundation Skills - Level 2
NZMA
Hamilton, WKO01.2018
New Zealand Certificate in Foundation Skills - Level 1
TrainMe
Hamilton, WKO01.2017
Secondary Education -
Hamilton Fraser High School
Hamilton, WKO01.2017
Skills
- Customer Service Excellence: Proven ability to deliver friendly, helpful, and professional service to customers, ensuring positive experiences
- Effective Communication: Skilled at expressing ideas clearly in both written and verbal forms, with a focus on professionalism and clarity
- Teamwork: Experienced in collaborating with coworkers and supervisors to meet team goals and deliver high-quality service
- Adaptability: Flexible and quick to adjust to changing tasks, priorities, and workplace demands
- Time Management: Strong organizational skills, enabling efficient task prioritization and timely completion of responsibilities
- Cash Handling Expertise: Skilled in managing cash registers, processing transactions accurately, and ensuring honesty in all dealings
- Workplace Maintenance: Knowledgeable in keeping workspaces clean, safe, and compliant with health and safety regulations
- Problem solving: Able to assess challenges quickly and implement practical solutions to ensure minimal disruption to operations I remain calm under pressure and focus on resolving issues in a way that supports both team success and customer satisfaction
- Attention to detail: Maintain accuracy and thoroughness in all tasks, from handling transactions to following workplace procedures I consistently ensure that work is completed to a high standard with minimal errors
- Multi-tasking abilities: Comfortable managing multiple responsibilities simultaneously and in high-pressure environments I prioritize tasks effectively to maintain workflow and ensure customer needs are met promptly
- Reliability and punctuality: Demonstrated dependability by consistently showing up on time and being available when needed I can be trusted to complete tasks without supervision and contribute positively to team dynamics
- Fast learner: Quickly adapt to systems, procedures, and technologies I embrace opportunities to learn and grow, allowing me to contribute effectively even in unfamiliar situations
- Attention to detail
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Crew Member
McDonald's St James
03.2024 - 03.2025
Crew Member
McDonald's St James
05.2022 - 08.2023
Cashier
Pak'nSave
03.2022 - 05.2022
Machine Operator
Elite Polymers
03.2021 - 05.2021
Crew Member
McDonald's 5 Cross
12.2018 - 06.2020
Lowie Sports and Foundation Skills - Level 2
NZMA
New Zealand Certificate in Foundation Skills - Level 1
TrainMe
Secondary Education -
Hamilton Fraser High School