Liezel Watkins
Auckland,AUK
Summary
Motivated and capable professional re-entering the workforce after eight years as a full-time parent. Currently employed and have successfully regained confidence and momentum in a professional setting. Holds a tertiary qualification in Marketing and offers diverse experience in customer service, retail, marketing, education, and event coordination. Seeking a more challenging role that aligns with prior experience and skills, with a strong commitment to contributing meaningfully and growing within a dynamic team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Admin Assistant
Abacus Educational Bookstore
03.2024 - Current
- Managed customer communication through phone, email, and in-person interactions.
- Processed and confirmed online and in-store orders to ensure accuracy.
- Invoicing and dispatching of orders to streamline operations.
- Maintained and updated website content for pricing and new product information.
- Promoted literacy and reading initiatives through customer engagement efforts.
Longlife Assistant (Retail)
Woolworths
03.2022 - 03.2024
- Stocked shelves and managed visual merchandising to enhance product visibility.
- Maintained cleanliness standards in store and stockroom to promote a welcoming environment.
- Collaborated with team members to consistently meet and exceed targets.
- Ensured accurate pricing and optimal store presentation for customer satisfaction.
Newspaper and Circular Delivery
Reach Media
11.2021 - 04.2022
- Delivered newspapers and circulars to local communities.
Pilates Instructor (Part-time) / Full-Time Parent
Self-Employed
11.2016 - 03.2022
- Conducted small group Pilates sessions.
- Acquired clients through referrals and built a loyal client base.
External Contractor – Marketing & Retail Management Dept
University of South Africa
04.2012 - 02.2017
- Marked and moderated undergraduate exam papers and assignments.
- Collaborated with faculty to develop study guides.
Pilates Instructor (Freelance)
Various Studios and Gyms
04.2012 - 06.2016
- Delivered Pilates instruction to groups and individuals.
- Focused on fitness, wellness, and injury rehabilitation.
Marketing and Events Coordinator / Marketing Consultant
Media24 – Beeld Newspaper
10.2010 - 04.2012
- Coordinated execution of corporate and public events, alongside strategic marketing campaigns.
- Managed budgets while facilitating supplier partnerships for optimal outcomes.
- Designed marketing schedules and collateral through collaboration with designers.
- Fostered professional relationships to strengthen communication across departments and clients.
Key Account Manager / Advertising Consultant
Media24 – Beeld Newspaper
11.2007 - 10.2010
- Managed advertising for key accounts, driving revenue and building loyalty.
- Developed long-term client relationships and strategic partnerships.
- Created advertising opportunities and ensured delivery within tight deadlines.
Research Assistant
University of Pretoria – Dept of Marketing
07.2007 - 12.2007
- Conducted research and maintained academic databases.
Post Graduate Assistant
University of South Africa
09.2006 - 10.2007
- Assisted Head of Marketing Department with academic and administrative duties.
- Edited articles, coordinated journal publications, and managed communications with contributors.
Call Centre Operator
Virtual Bureau
11.2006 - 02.2007
- Managed repair and maintenance calls for institutional clients.
Au Pair
Private Childcare
02.2006 - 06.2006
- Facilitated homework assistance and educational activities to enhance academic performance.
- Ensured safe transportation for students to and from various activities and events.
Education
Certificate in Pilates Contemporary Instruction -
Trifocus Academy
12.2012
Diploma in Event Management -
Intec College
12.2012
BCom Honours - Marketing
University of Pretoria
12.2006
Bachelor of Commerce -
University of Pretoria
12.2005
Skills
- Customer service and support
- Administrative skills
- Event planning
- Academic assistance
- Communication skills
- Relationship management
- Website administration
- Order processing
- Visual merchandising
- Retail operations management
- Pilates instruction
- Wellness promotion
- Adaptability and flexibility
- Multitasking skills
- Attention to detail
- Team collaboration
- Independent work
- Time management
- Organizational skills
Affiliations
- Attended a community workshop to learn about Kawa-Kawa balms
- Part of a community project to build and launch a fruit and vegetable cart
- Prioritize family activities
- Value a healthy and active lifestyle
Languages
English
Professional
Afrikaans
Native/ Bilingual
Certification
- New Zealand Driver License
References
References available upon request.
Timeline
Customer Service Admin Assistant
Abacus Educational Bookstore
03.2024 - Current
Longlife Assistant (Retail)
Woolworths
03.2022 - 03.2024
Newspaper and Circular Delivery
Reach Media
11.2021 - 04.2022
Pilates Instructor (Part-time) / Full-Time Parent
Self-Employed
11.2016 - 03.2022
External Contractor – Marketing & Retail Management Dept
University of South Africa
04.2012 - 02.2017
Pilates Instructor (Freelance)
Various Studios and Gyms
04.2012 - 06.2016
Marketing and Events Coordinator / Marketing Consultant
Media24 – Beeld Newspaper
10.2010 - 04.2012
Key Account Manager / Advertising Consultant
Media24 – Beeld Newspaper
11.2007 - 10.2010
Research Assistant
University of Pretoria – Dept of Marketing
07.2007 - 12.2007
Call Centre Operator
Virtual Bureau
11.2006 - 02.2007
Post Graduate Assistant
University of South Africa
09.2006 - 10.2007
Au Pair
Private Childcare
02.2006 - 06.2006
Certificate in Pilates Contemporary Instruction -
Trifocus Academy
Diploma in Event Management -
Intec College
BCom Honours - Marketing
University of Pretoria
Bachelor of Commerce -
University of Pretoria
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