Liezel Ann Estorco
Unit 4/ 34 Primrose St. Hamilton
Summary
Versatile and compassionate professional with a proven track record in operations management and client service, notably at Crestclean. Excelled in franchise relations and team leadership, enhancing service quality assurance and customer satisfaction. Skilled in verbal communication and adept at fostering strong relationships, achieving significant improvements in business efficiency and patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Franchise Owner
Crestclean
Waikato, New Zealand
08.2020 - Current
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Managed day-to-day business operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Caregiver
Radius Care Kensington
Maeroa, Hamilton
06.2019 - 12.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Health Care Assistant
Waitemata District Health Board
Auckland New Zealand
08.2016 - 05.2019
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Facilitated patient mobility by assisting with exercises and walking, promoting faster recovery and independence.
On Call Caregiver
Geneva Healthcare
Aukland, New Zealand
07.2015 - 10.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Health Care Assistant
Craigweil House
143 Parkhurst Road, Parakai 0830
04.2012 - 06.2013
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
Education
Bachelor of Science - Nursing
UNITEC Institute of Technology
Auckland, NZ01-2018
Bachelor of Science - Information Technology
University of Cebu
Cebu City, Philippines01-2004
Skills
- Brand Standards Adherence
- Franchise relations
- Verbal and written communication
- Client service
- Operations management
- Small business operations
- Service quality assurance
- Teamwork
Affiliations
- Church Of Christ
Certification
- First Aid Certification
- Commercial Cleaning Certificate level 3
- Career force Academy level 4
Timeline
Franchise Owner
Crestclean
08.2020 - Current
Caregiver
Radius Care Kensington
06.2019 - 12.2019
Health Care Assistant
Waitemata District Health Board
08.2016 - 05.2019
On Call Caregiver
Geneva Healthcare
07.2015 - 10.2016
Health Care Assistant
Craigweil House
04.2012 - 06.2013
Bachelor of Science - Nursing
UNITEC Institute of Technology
Bachelor of Science - Information Technology
University of Cebu