Lijimol Vadakkeveliyil Lawrence
Henderson,New Zealand
Summary
High energy passionate hospitality professional with background in diverse roles within the industry. Experience includes front desk operations, customer service, event planning and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences.
My previous work has positively impacted overall guest satisfaction and repeat business rates. I am now looking for an opportunity where I can utilize my previous work experience in a complementary role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Musashi Japanese Cuisine
Newlynn, New Zealand
10.2015 - Current
- Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis
- Providing leadership to ensure that all front staff team members are delivering excellent customer service,
- Handling customer complaints in a professional manner, and resolving issues quickly.
- Assisting in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Achieving company objectives in sales, service, quality, appearance of facility, sanitation, and cleanliness through the training of employees and creating a positive, productive working environment.
- Ensure compliance with all federal, state, county and municipal regulations that pertain to health, safety and labour requirements of the restaurant, employees, and guests
Crew Member
McDonald's
Newlynn
02.2015 - 10.2015
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Resolved customer complaints in a professional manner.
- Conducted in-depth analysis of customer needs and preferences to identify potential business opportunities.
- Identified new target markets for existing products and developed marketing plans for launching new products into the marketplace.
- Monitored competitor activities and provided competitive intelligence reports to management team.
- Collaborated with cross-functional teams within the organization to develop innovative solutions for customers' needs.
- Prepared weekly reports outlining sales performance against targets for senior management review.
- Planned promotional events such as seminars or webinars focused on educating customers about our products and services.
- Achieved quarterly sales targets through effective territory management and strategic planning.
Wait Staff Member
Bhukara Indian Restaurant
Newlynn
02.2015 - 09.2015
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Processed payments accurately using cash registers or point-of-sale systems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed all safety procedures when handling hot plates or sharp objects.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Provided exceptional service to high volume of daily customers.
Front Office Executive
Alleppey Prince Hotel
Alleppey, India
12.2010 - 12.2014
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Responded to customer complaints and addressed issues promptly and professionally.
- Assisted with luggage storage and transportation when requested by guests.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Handled incoming mail and faxes; distributed appropriately within the organization.
- Processed group reservations according to standard operating procedures.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Arranged tours, taxis or restaurant reservations for customers.
Education
Diploma - Business (Level 5)
Edenz College
Auckland, NZ01.2015
Diploma - Hotel Management program
Ilead College,
kerala, India01.2008
Skills
- Guest check-in and check-out
- Guest service and assistance
- Oral and writing communication
- Documentation and control
- Office management software
- Reservations assistance
- Inquiry response
- Effective planning
- Complaint handling
- Professional appearance
- Adaptability and flexibility
Certification
- Liquor License
Languages
English
Full Professional
Malayalam
Native/ Bilingual
Hindi
Limited
Tamil
Limited
References
References available upon request.
Timeline
Restaurant Manager
Musashi Japanese Cuisine
10.2015 - Current
Crew Member
McDonald's
02.2015 - 10.2015
Wait Staff Member
Bhukara Indian Restaurant
02.2015 - 09.2015
Front Office Executive
Alleppey Prince Hotel
12.2010 - 12.2014
Diploma - Business (Level 5)
Edenz College
Diploma - Hotel Management program
Ilead College,
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