Lilah Parsons
Auckland
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
2IC Manager
Nood
10.2020 - Current
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Planned and directed staffing, training and performance evaluations to improve individual employee and store performance.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees and suppliers to keep everyone on the same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Analyzed transactions and store performance to find methods to simplify procedures, improve processes and maximize resources.
- Worked as interim manager from October 2022 - December 2022
Warehouse Assistant
Sigma Sheet Metal
01.2018 - 09.2022
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Packed, weighed and shipped items per customer specifications.
- Operated tape machines, scales and label printers to package items correctly.
Salesperson
Illab
11.2020 - 09.2021
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
Education
Bachelor of Arts - Spatial Design
Auckland University of Technology
Auckland, NZ09.2022
Skills
- Sales and Marketing
- Merchandise Stocking and Replenishing
- Team Leadership
- Inventory Accuracy
- Customer Relationship Management
- Maintaining Quality Assurance Standards
- Maintaining Clean Work Areas
- Sales Management
- Freight Operations
- Retail Sales Customer Service
Timeline
Salesperson
Illab
11.2020 - 09.2021
2IC Manager
Nood
10.2020 - Current
Warehouse Assistant
Sigma Sheet Metal
01.2018 - 09.2022
Bachelor of Arts - Spatial Design
Auckland University of Technology
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