LILIAN ALVES PEREIRA
Queenstown,OTA
Summary
Experienced professional seeking full-time opportunities in the hospitality, tourism, and recreation industry. Demonstrated expertise in hotel booking with a strong track record of maintaining relationships with high-standard clients. Provides personalized customer service that exceeds expectations. Equipped with 2 years of experience in a travel agency, proficient in handling all routine operations effectively.
Overview
13
13
years of professional experience
Work History
Customer Service & Travel Consultant
Pure Milford
Queenstown, OTA
04.2024 - Current
- Full-time work, catering to all customer needs with booking Pure Milford products, transport and other tourism activities. Provide administration and operational support delivering high data integrity. Managed approximately 30 incoming calls and 100 emails per day from customers.
Tourism Operator
Hotel Fazenda do Serrote
Brasil
06.2014 - 01.2023
- Full-time work, managed approximately 30 incoming calls and 150 emails per day from customers. Responsible for all hotel reservations, negotiation of value with clients, answering requests for babysitting appointments, massages and other leisure activities at hotel.
- Personalized service for high standard customers
Travel Agent
Acessitur Turismo
Rio de Janeiro, Brasil
05.2013 - 12.2013
- Full time work; made airline ticket quotes, searched for hotels, tours, and transfers for travel packages, set up travel itinerary, contracted travel insurance
- Honeymoon package
Travel Agent
Carpe Diem Turismo
Rio de Janeiro, Brasil
11.2011 - 05.2013
- Full-time work; made airline ticket quotes, searched for hotels, tours, and transfers for travel packages, set up travel itinerary, contracted travel insurance, and carnival tickets
- Did corporate events, where needed to carry out entire event project, from location, ornamentation, food, and drinks to post-event with customer feedback
Education
Bachelor - Manegment
Universiade Estácio de Sá
Queimados, Brasil01.2018
Bachelor - Tourism
Universidade Estácio de Sá
Rio de Janeiro, Brasil01.2011
High school or equivalent -
Ciep Brizolão 500 Antonio Botelho
Paracambi, Rio de Janeiro01.2007
Skills
- Tourism Operator
- Travel agent
- Hotel search
- Travel packages
- Travel insurance contracting
- Outlook
- Microsoft Word
- Microsoft Excel
- Positive attitude
- Communication
- Teamwork
- Self-management
- Willingness to learn
- Thinking skills
- Strong communication skills
References
Referees available on request.
Hobbies and Interests
- Foreign languages
- Travel
- History
- Read
- Exploring other cultures
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Limited Working
French
Elementary
Timeline
Customer Service & Travel Consultant
Pure Milford
04.2024 - Current
Tourism Operator
Hotel Fazenda do Serrote
06.2014 - 01.2023
Travel Agent
Acessitur Turismo
05.2013 - 12.2013
Travel Agent
Carpe Diem Turismo
11.2011 - 05.2013
Bachelor - Tourism
Universidade Estácio de Sá
High school or equivalent -
Ciep Brizolão 500 Antonio Botelho
Bachelor - Manegment
Universiade Estácio de Sá