Rina Mousa
Manurewa,AUK
Summary
Dynamic customer service professional with extensive experience at Nappy House, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through effective relationship building and product knowledge. Recognized for maintaining high standards of service and supporting team efficiency during peak periods.
Overview
3
3
years of professional experience
Work History
Retail & Customer Service Assistant
Nappy House, Papakura
Papakura, AUK
01.2008 - 01.2010
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Operated cash register, handled transactions, and balanced till at end of shift.
- Stocked shelves, organized displays, and monitored inventory levels.
- Processed phone and in-store orders, ensuring accuracy and timely service.
- Maintained store cleanliness and ensured merchandise was presented attractively.
Customer Service Cashier
KFC
Manurewa, AUK
01.2007 - 01.2009
- Greeted customers, processed orders, and handled cash/eftpos transactions efficiently.
- Prepared and packaged food items while maintaining high hygiene and safety standards.
- Supported team members during busy periods to ensure smooth store operations.
- Resolved customer concerns professionally, ensuring a positive experience.
- Assisted with restocking, cleaning, and closing duties.
Skills
- Cash handling
- Complaint handling
- Customer consultation
- Complaint resolution
- Customer focus
- Refund processing
- Customer service
- Relationship building
- Teamwork and collaboration
- Understanding customer needs
- Calm under pressure
- Calm and professional under pressure
- Product knowledge
Languages
assyrian
Native or Bilingual
Arabic
Full Professional
Timeline
Retail & Customer Service Assistant
Nappy House, Papakura
01.2008 - 01.2010
Customer Service Cashier
KFC
01.2007 - 01.2009