Lilian Jen
Waiuku,Auckland
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
CEO
Wei Ming Ltd
11.2014 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Project Coordinator
Sing Teng Electrical (Ningbo) Ltd
01.2013 - 10.2013
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Bar Manager
King’s Restaurant
08.2011 - 11.2012
- Establish beverage menu and recipe.
- Establish dessert menu and recipe.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Sales Representative
Duke International Cards & Games Co., Ltd
12.2007 - 05.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
ETS International Co., Ltd
08.2005 - 03.2007
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Housekeeping Room Attendant
Quest Hotel
01.2005 - 06.2005
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
Bachelor of Science - Hotel Management
Pacific International Hotel Management School
New Plymouth, NZ12.2004
Diplom - Tourism And Travel
Crown Institute of Studies
Auckland, NZ12.2000
Skills
Effective Decision Making
Operational Excellence
Customer Focus
Crisis Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Chinese (Cantonese)
Elementary
Timeline
CEO
Wei Ming Ltd
11.2014 - Current
Project Coordinator
Sing Teng Electrical (Ningbo) Ltd
01.2013 - 10.2013
Bar Manager
King’s Restaurant
08.2011 - 11.2012
Sales Representative
Duke International Cards & Games Co., Ltd
12.2007 - 05.2011
Sales Representative
ETS International Co., Ltd
08.2005 - 03.2007
Housekeeping Room Attendant
Quest Hotel
01.2005 - 06.2005
Bachelor of Science - Hotel Management
Pacific International Hotel Management School
Diplom - Tourism And Travel
Crown Institute of Studies
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