Lilian Filia Filia
Auckland,AUK
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring , positive attitude and welcoming tension abilities developed over a numerous year career to a growth-oriented role.
Overview
2
2
years of professional experience
Work History
Fast Food Crew Trainer
MacDonalds
04.2022 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored numerous new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Actively listening to customers , handling concerns quickly and escalated major issues.
- Maintained customers satisfaction.
- Dealt with complains and refunds.
- Work under pressure when short staffed especially during rush hours.
Ride Operator
Rainbows End Youth Services
01.2021 - 05.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Guest Service Representative
Mt Smart Stadium
01.2023 - 04.2023
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
Education
High School Diploma -
James Cook High School
Auckland, NZ12.2022
Skills
- Timekeeping
- Trustworthy and honesty
- Able to greet multi languages
- Coaching
- Working under pressure patiently
- Teamwork
- Safe Food Handling Practices
- Customer Loyalty
- Closing Procedures
- Kitchen Preparation
- Guest Experiences
- Guest Satisfaction
- Team-Building Activities
- Crew Monitoring
- Cash Register Operations
Timeline
Guest Service Representative
Mt Smart Stadium
01.2023 - 04.2023
Fast Food Crew Trainer
MacDonalds
04.2022 - Current
Ride Operator
Rainbows End Youth Services
01.2021 - 05.2023
High School Diploma -
James Cook High School
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