Lillian Carter
Waikanae
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
8
8
years of professional experience
Work History
Store Manager
Backdoor Surf
Paraparaumu
10.2022 - Current
- Organized promotional events to increase product awareness.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
Duty manager
Barkers Coastlands
Paraparaumu
09.2022 - 10.2022
- Customer service
- Key holder
- Running the shop floor with staff members to supervise
- Cash orders and banking
- Completing Daily reports and Weekly store controls reports
- Achieving sales budgets and KPI targets, monitoring Conversion rates and productivity throughout the day
- Maintaining store presentation standards
- Virtual merchandising the store for a new collection / promotion / sale event
- Training new staff members
- Suit fitting / Tailoring
Sales assistant
Max Coastlands
Paraparaumu
10.2018 - 08.2022
- Customer service
- Key Holder
- Running the shop floor with staff members to supervise
- Cash orders and banking
- Completing Daily Reports and Weekly Store Control Reports
- Achieving sales budgets and KPI targets, monitoring conversion rates and productivity throughout the day
- Maintain store presentation standards
- Visual merchandising the store for a new collection / promotion / sale event
Sales assistant and Stand in Assistant Manager
Bendon Outlet
Otaki
10.2017 - 07.2018
- Create a friendly and comfortable environment for customers while fitting them for bra
- Key Holder
- Running the shop floor with up to four staff members to supervise
- Cash orders and banking
- Completing Daily Reports and Weekly Store Control Reports
- Authorising payroll and incentives
- Achieving sales budgets and KPI targets, monitoring conversion rates and productivity throughout the day
- Training and mentoring staff
- Maintain store presentation standards
- Visual merchandising the store for a new collection / promotion / sale event
Education
Qualified Bra fit specialist -
BENDON
01.2017
Diploma - Beauty Therapy Level 5
UCOL
01.2014
Certificate - Beauty Services Level 4
UCOL
01.2013
NCEA Level 1 -
KURINUI COLLEGE
01.2009
Skills
- Communication skills
- Customer service skills
- End of day cashing up
- Banking
- Handling of invoices
- Stocktake
- Visual merchandising
- Ability to follow directives
- Highly organised
- Time management skills
- Teamwork
- Mentoring
- Reliable
References
- Maria Ross, Assistant Store Manager, BENDON Otaki, 027 441 5737
- Carra Deed, Ex Store Manager Paraparaumu – now Max Wellington based, 027 924 5118
Attributes
- A warm and outgoing personality focused on building relationships with people on all levels
- A fast learner, adaptable, highly motivated
- Dedicated towards getting the work done and delivering quality customer service
- Competent and confident retailer, with a passion for this industry
Timeline
Store Manager
Backdoor Surf
10.2022 - Current
Duty manager
Barkers Coastlands
09.2022 - 10.2022
Sales assistant
Max Coastlands
10.2018 - 08.2022
Sales assistant and Stand in Assistant Manager
Bendon Outlet
10.2017 - 07.2018
Qualified Bra fit specialist -
BENDON
Diploma - Beauty Therapy Level 5
UCOL
Certificate - Beauty Services Level 4
UCOL
NCEA Level 1 -
KURINUI COLLEGE