Lillie Tai
Morningside,New Zealand
Summary
Dedicated luxury service professional recognized for delivering personalized guest experiences in high-end hospitality. Maintains immaculate environments while intuitively anticipating guest needs. Currently enhancing communication design skills to elevate brand presentation and guest interactions.
Overview
5
5
years of professional experience
Work History
Porter
The Hotel Britomart
03.2026 - Current
- Welcomed guests and provided exceptional service at The Hotel Britomart.
- Greeted guests warmly and provided check-in assistance for smooth arrivals.
- Collaborated with front desk staff to ensure smooth guest check-in processes.
- Assisted with luggage handling and transportation for guest convenience.
- Responded promptly to guest inquiries and requests throughout the day.
- Provided concierge services, offering local recommendations and arranging transportation needs.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Answered incoming calls from customers seeking assistance or information regarding hotel amenities.
- Sorted and delivered mail and packages to staff members daily. to staff members according to company policies.
Guest Service & Housekeeping
The Landing
10.2025 - 02.2026
- Maintained exceptional presentation and cleanliness of villas prior to guest arrival
- Supported housekeeping to 5-star standards, ensuring every space felt immaculate and considered
- Facilitated guest interactions by welcoming, addressing requests, and ensuring comfort throughout stay
- Collaborated with a small team to deliver seamless, high-end guest experiences in an exclusive lodge setting
- Delivered personalized food and beverage service directly to guests staying in private luxury villas
- Prepared and serviced in-villa dining experiences to exceed fine-dining standards
- Developed strong discretion, attention to detail, and an intuitive approach to anticipating guest needs
Food & Beverage Attendant
Rosewood Kauri Cliffs
12.2021 - 01.2025
- Memorised and confidently communicated daily changing menus, providing detailed knowledge on ingredients, sourcing, and preparation methods
- Provided expert recommendations tailored to customer tastes, enhancing their overall experience
- Built strong relationships with high-profile and returning guests, addressing them by name and remembering their preferences
- Maintained impeccable personal presentation and ensured high attention to detail in restaurant upkeep
- Oversaw opening and closing of restaurant, ensuring accurate end-of-day financial reports and payment reconciliation
- Performed monthly inventory counts and maintained stock levels, supporting uninterrupted service
- Trained and mentored new team members, promoting a collaborative and efficient work environment
Receptionist
Caci Clinic Kerikeri
01.2022 - 02.2023
- Acted as the first point of contact, delivering warm and professional customer experiences that fostered positive impressions
- Managed client queries, requests, and complaints via phone, email, and SMS with a proactive and solution-oriented approach
- Coordinated appointment confirmations and scheduling to ensure smooth daily operations and enhance client satisfaction
- Maintained a pristine and welcoming reception area, ensuring brand representation at all times
- Supported retail sales by maintaining current knowledge of product launches, skincare trends, and promotions to assist clients effectively
- Assisted team members with various administrative tasks.
Education
Bachelor of Design - Communication Design
AUT
Auckland, NZ11-2027
Skills
- Warm and professional demeanor
- Guest-focused
- Attention to detail
- Presentation skills
- Calm under pressure
- Reliability in fast-paced environments
- Proactive and intuitive
- Anticipating guest needs
- Private villa dining
- Luxury food service
- 5-star housekeeping
- Room presentation
- Reception skills
- Guest communication
- Table setting
- Styling
- Service etiquette
- Maintaining immaculate spaces
Timeline
Porter
The Hotel Britomart
03.2026 - Current
Guest Service & Housekeeping
The Landing
10.2025 - 02.2026
Receptionist
Caci Clinic Kerikeri
01.2022 - 02.2023
Food & Beverage Attendant
Rosewood Kauri Cliffs
12.2021 - 01.2025
Bachelor of Design - Communication Design
AUT