Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lilly-Rose Pennycook

Pokeno

Summary

Professional worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Bakery Store
07.2024 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Collaborated with team members to maintain smooth operations during peak hours.

Wait Staff Member

The Good Home
12.2024 - 06.2025
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.

Food and beverage attendant & Manager

The Good Home Onehunga
11.2022 - 11.2023
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Trained new staff members on company policies and procedures.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
  • Monitored and managed reservation system, optimizing seating arrangements and reducing wait times.
  • Fostered positive dining atmosphere by engaging with guests and providing personalized service.
  • Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
  • Enhanced dining experience by providing prompt and courteous service to guests.
  • Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction.
  • Greeted customers and provided menus upon arrival to dining room.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

Wait Staff/person

Happy Boy
01.2021 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.

Peer Mentor

Auckland University of Technology
03.2022 - 08.2022
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
  • Enhanced peer understanding by providing one-on-one mentoring and support.
  • Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
  • Met mentee formally, informally, in-person and virtually to offer support.
  • Supported mentees in navigating college admissions processes and achieving academic success.

Team Member

Burger King
03.2020 - 01.2021
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Education

NCEA Level 3 -

One Tree Hill College
11.2019

Skills

  • Food and beverage service
  • Front of house waitperson experience
  • Customer service
  • Some experience in working within the kitchen (preparing food items, making and cooking food items)
  • Time Management
  • Task focused
  • Partial inventory management
  • Works well with others
  • Mentoring
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • POS system operation
  • Multitasking and organization
  • Honest and dependable
  • Cleaning and sanitizing
  • Team collaboration
  • Active listening
  • Cooperative attitude
  • Order taking
  • Customer transactions
  • Training and mentoring
  • Drive Thru Experience

Interests

  • Avid watcher of films
  • Avid Reader
  • Graphic Design
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Nature Photography

Timeline

Wait Staff Member

The Good Home
12.2024 - 06.2025

Customer Service Cashier

Bakery Store
07.2024 - Current

Food and beverage attendant & Manager

The Good Home Onehunga
11.2022 - 11.2023

Peer Mentor

Auckland University of Technology
03.2022 - 08.2022

Wait Staff/person

Happy Boy
01.2021 - 11.2022

Team Member

Burger King
03.2020 - 01.2021

NCEA Level 3 -

One Tree Hill College

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