Lilly Rylev

• Deliver expert-level makeup services and product recommendations across Colour, Skin and Fragrance categories

• Mentor new team members on MECCA values, customer service techniques, and product knowledge

• Assist hundreds of customers weekly in a high-volume environment, consistently exceeding sales targets

• Support visual merchandising updates, store events, and training sessions alongside leadership team

• Role model of the MECCA Values and uphold a strong standard of professional presentation and conduct

• Lead in training sessions to improve product knowledge and upskilling in team.
• Assessed and resolved client inquiries to enhance customer satisfaction.
• Supported team in executing daily operations and maintaining workflow efficiency.

• Proactively assist hundreds of customers a week in a fast paced and high intensity environment by answering questions, providing product expertise and processing sales.
• Using the MECCA principles and MECCA values such as doing whatever it takes to help customers with their needs and being able to confidently close sales.
• As a colour specialist, I make customers feel and look their best and provide my specialist expertise to deliver excellent customer service. In my role I excel in makeup applications to all customers and use my expert knowledge to recommend products based on the customers wants and needs.

• Collaborated with photographers to create visually compelling imagery for various campaigns.
• Demonstrated versatility by adapting to diverse fashion styles and themes during photo shoots.
• Engaged in regular fittings and rehearsals, ensuring garments fit perfectly before presentations.
• Maintained professionalism while interacting with clients and team members on set and during events.
• Developed strong relationships with designers, agents, and industry professionals to enhance career opportunities.
• • Built confidence in presenting to diverse audiences and maintaining professionalism in varied environments
  • Participated in promotional events which nurtured an early passion for beauty

• Held acting ASM and managerial duties: opening/closing, banking, scheduling, and team leadership
• Trained new staff on store operations and customer engagement techniques
• Delivered strong sales performance and supported visual merchandising rollouts
• Managed stock, rostering, and timesheets while ensuring customer satisfaction remained high

• Implemented visual merchandising strategies to enhance product displays and drive sales.

• Provided themed entertainment and beauty services at children’s events
• Delivered special effects makeup and hosted parties for children aged 2 to 15.
• Balanced entertainment delivery with retail responsibilities during store operations

• Collaborated with event planners to create memorable experiences and enhance audience satisfaction.
• Trained and mentored junior entertainers, improving overall performance quality and teamwork.
• Implemented innovative performance techniques, increasing audience interaction and enjoyment.