Lillybeth Malupo
Auckland,AUK
Summary
Reliable individual seeking a full-time employment opportunity. I have great communication skills and work well within a team.I am physically fit and have an eye for detail. Looking for a role with a company that I can develop my current skillset. Friendly and approachable nature; able to work effectively within a team environment or solely. Motivated to learn and take on new challenges. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success. looking forward to joining the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Menzies Aviation
Airport, Auckland
09.2022 - Current
- Updated databases with new and modified customer data.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Reviewed files, records and other obtained documents to respond to customer requests.
Event Security Guard
Red badge
Onehunga , Auckland
05.2020 - 12.2022
- Operated metal detectors to screen visitors prior to entry into the event venue.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Investigated complaints from guests related to safety issues or violations of policy.
Jewellery Counter
The warehouse
Airport, Auckland
01.2021 - 09.2022
- Followed up with customers after purchase to ensure satisfaction with product and service.
- Performed daily cash counts, reconciling discrepancies to maintain accurate financial records.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
Checkout Operator
The warehouse
Airport, Suckland
01.2021 - 09.2022
- Counted and balanced cashier drawers.
- Learned roles of other departments to provide coverage and keep store operational.
- Adhered to safety guidelines while operating cash registers and other equipment.
- Helped with purchases and signed customers up for rewards program.
Education
Level 3 & 4 Flight Attending -
New Zealand School of Tourism
Auckland Airport 03-2021
Level 5 Hotel And Hospitality Management - Diploma
New Zealand School of Tourism
Auckland Airport 03-2021
Skills
- Customer-service oriented
- Honest & reliable
- Willingness to learn
- Multitasking capabilities
- Security systems knowledge
- Teamwork abilities
- Problem-solving abilities
- Theft Prevention
- Investment product sales
- Inbound customer service
Timeline
Customer Service Agent
Menzies Aviation
09.2022 - Current
Jewellery Counter
The warehouse
01.2021 - 09.2022
Checkout Operator
The warehouse
01.2021 - 09.2022
Event Security Guard
Red badge
05.2020 - 12.2022
Level 3 & 4 Flight Attending -
New Zealand School of Tourism
Level 5 Hotel And Hospitality Management - Diploma
New Zealand School of Tourism