Lily Chen
Auckland,AUK
Summary
Personable and proactive, well-suited for a client-focused role. Adept in understanding client needs and delivering effective solutions, with strong communication and problem-solving skills. Committed to driving customer satisfaction and fostering long-term client relationships.
Overview
7
7
years of professional experience
Work History
Client Advisor
Silvertime Trading Limited
09.2024 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Overseas Study Consulant
Baili World Education
06.2018 - 12.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Education
Master of Marketing - Marketing
Auckland University of Technology
Auckland, NZ03.2021
Bachelor of Management - Tourism And Hospitality Management
East University of Heilongjiang
China06.2018
Skills
- Client interaction
- Cross-selling techniques
- Client retention strategies
- Consultative selling
Timeline
Client Advisor
Silvertime Trading Limited
09.2024 - Current
Overseas Study Consulant
Baili World Education
06.2018 - 12.2018
Master of Marketing - Marketing
Auckland University of Technology
Bachelor of Management - Tourism And Hospitality Management
East University of Heilongjiang
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