Lily Ferro
Opoho,Dunedin
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to makeup artistry and giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Starfish Cafe and Bar
Saint Clair, Dunedin
10.2022 - Current
- Greeted customers and provided friendly customer service.
- Answered phone calls, took reservations, and answered inquiries.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed closing duties.
Ballet Teacher
Dunedin School of Ballet and Dance
Caversham, Dunedin
01.2020 - Current
- Taught detailed stage makeup.
- Communicated effectively with both children and adults.
- Directed students to ensure productive classes.
- Managed time effectively with organized lesson plans.
- Taught students new techniques and answered any questions they might have had.
- Performed opening and closing duties.
Education
Bachelor of Arts - Classics And Archaelogy
University of Otago
Dunedin, NZ12-2025
NCEA Level 3 -
Columba College
Dunedin11-2022
Skills
- Positive demeanor
- Communication Skills
- Teaching Dance and Makeup
- Foreign language skills (French)
- Money handling proficiency
- Phone Etiquette
- Professional Appearance
- Complaint Handling
- Stocking and Replenishment
- Adaptability in high pressure
References
- Alex Munroe - Manager at Starfish Cafe and Bar - 0226003671
- Robyn Sinclair - Dunedin School of Ballet and Dance Principal - 027 436 3446
Timeline
Front of House Employee
Starfish Cafe and Bar
10.2022 - Current
Ballet Teacher
Dunedin School of Ballet and Dance
01.2020 - Current
Bachelor of Arts - Classics And Archaelogy
University of Otago
NCEA Level 3 -
Columba College
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