Lily Haycock
Wellington
Summary
Highly motivated, hard-working individual with a proven record of varied customer service roles. With tertiary education in the arts promoting a creative approach to problem solving and attention to detail. I'm looking to join a positive team environment, in a role that challenges me. I am friendly, approachable and consistent, with a keen desire to learn and the tools at my disposal to do so quickly.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Whitcoulls
11.2023 - 03.2024
- implementing new processes and procedures. And effectively communicating these changes.
- Regularly reassess merchandising to ensure we are making the most of sales/promotions
- Enhancing product knowledge and keeping the team up to date with new releases and offers.
- Boost employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervising day-to-day operations to meet performance, quality and service expectations.
- Establishing team priorities, maintaining schedules and monitoring performance.
- Process stock movements in and out of the store.
- Work alongside the management team to develop strategic plans that ensure the store's success and efficiency.
Host
Mecca Brands
07.2023 - 11.2023
- Ensuring all customers feel welcomed into our space and taking the steps to create a unique experience specific to their needs.
- Keeping up to date with new launches, policies, offers and general changes to educate and assist customers in exploring the products and services we offer, or to answer any queries they may have.
- Cashing up and opening/ replenishing tills.
- Making sure the store is clean, stock replenished and easily accessible; quite often taking on tasks that assist the stores operation's team.
- Handling phone calls in a professional, friendly manner.
- Managing returns, exchanges and refunds in accordance with store policy.
Packer
Trevelyans
04.2023 - 06.2023
- Packed kiwifruit quickly and efficiently for distribution. This included grading and quality control.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
Host
Mecca Brands
07.2022 - 12.2022
- Ensured all customers felt welcomed into our space and took steps to create a unique experience specific to their needs.
- Kept up to date with new launches, policies, offers and general changes to educate and assist customers in exploring the products and services we offered, or to answer any queries they may have.
- Cashed up and Opened/ replenished tills.
- Made sure the store was clean, with stock replenished and easily accessible; quite often taking on tasks that assisted the stores operation's team.
- Handled phone calls in a professional, friendly manner.
- Managed returns, exchanges and refunds in accordance with store policy.
Cafe Worker
Pandoro Panetteria
07.2021 - 07.2022
- Completed set cleaning duties to a high standard and used initiative to regularly assess the cafe's appearance throughout the day, cleaning and tidying where necessary.
- Prepared the Cafe daily, making sure food and drink was stocked up and labelling/pricing was correct.
- Closed the Cafe, ensuring food was stored safely and leaving it clean and secure for the following work day.
- Occasionally assisted the baristas in making coffees during rushes, or covered them during breaks to maintain efficiency.
Delivery Driver
Delivereasy
02.2021 - 05.2021
- Food delivery
Cafe Worker
Gratitude Cafe
08.2019 - 11.2020
- Worked part time while attending high school and moved on to full time after completing year 13.
- Customer service, running food, kitchen-hand, cleaning duties and taking orders.
Wholesale assistant
The Fresh Market
02.2019 - 08.2019
- Compiled and sorted fresh produce orders for local businesses and home deliveries.
- Helped with admin tasks, eg. assisted in invoicing, using Xero, took down businesses orders and passed them on to the team to complete for delivery.
FOH Team Member
Burgerfuel
02.2018 - 01.2019
- Part time FOH worker while attending high school.
Education
Diploma - Film And Content Creation
Yoobee College
Wellington, NZ11.2022
High School Diploma -
Otumoetai College
Tauranga, NZ12.2019
Skills
- Great customer service and communication skills
- Beg/intermediate experience with Office 365
- Excellent multitasking skills, with the ability to remain calm and courteous under pressure
- Understanding the value of fostering a healthy, supportive team environment
- Confident to ask for assistance or guidance where required
- Comfortable coordinating/supervising others
- Completing deadlines
- NZ Drivers License
- Money Handling
- Order Processing
- Product Recommendations (Mecca)
Hobbies
I have a passion for film - both watching them and creating them! I have also recently rediscovered my love of reading and started making time for the gym, which has quickly become one of my favourite forms of self care.
Please contact for referees :)
Timeline
Assistant Manager
Whitcoulls
11.2023 - 03.2024
Host
Mecca Brands
07.2023 - 11.2023
Packer
Trevelyans
04.2023 - 06.2023
Host
Mecca Brands
07.2022 - 12.2022
Cafe Worker
Pandoro Panetteria
07.2021 - 07.2022
Delivery Driver
Delivereasy
02.2021 - 05.2021
Cafe Worker
Gratitude Cafe
08.2019 - 11.2020
Wholesale assistant
The Fresh Market
02.2019 - 08.2019
FOH Team Member
Burgerfuel
02.2018 - 01.2019
Diploma - Film And Content Creation
Yoobee College
High School Diploma -
Otumoetai College
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