Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Isbister Hanover

New Plymouth,TKI

Summary

I am a reliable and hardworking person with a strong work ethic. I have 4 years of customer service experience. I would like to gain different experience and expand my skillset. I am self motivated, and manage time well, I work well with in a team but i can also work independently, I am a quick learner and am always willing to learn new things, I love helping others and I always have a smile on my face.

Overview

4
4
years of professional experience

Work History

Front of House Team Member

Monica's Eatery
02.2023 - Current
  • Establish welcoming atmosphere by greeting each guest warmly.
  • Maintain tidy and organised work area to preserve aesthetics and support cleanliness and quality control.
  • Delivering food, making and delivering beverages and retrieving items for guests.
  • Help guests at tables when in need of assistance.
  • Train new staff in front-of-house procedures, customer relations, and cleaning.
  • Working within a team.
  • Manage time efficiently while serving multiple tables at once.
  • Making and delivering coffee.
  • Processing sales using till and eftpos.
  • Being reliable with handling money, insuring cash-up is completed, and ordering change when needed.
  • Ordering produce and goods. For example, Beer, Wine, Non alcoholic beverages, fruits and vegetables.

Front of House Team Member

Frederic's
08.2022 - Current
  • Establish welcoming atmosphere by greeting each guest warmly.
  • Following a particular order of service and serving guests at a high standard.
  • Delivering food, Making and delivering beverages and retrieving items for guests.
  • Train new staff in front-of-house procedures, customer relations and cleaning.
  • Working within a team.
  • Help guests at tables when in need of assistance.
  • Processing sales using the till and efptos.


Front of House Team Member

Ember, Restaurant
12.2021 - 08.2022
  • Establish welcoming atmosphere by greeting each guest warmly.
  • Following a particular order of service and serving guests at a high standard.
  • Delivering food, Making and delivering beverages and retrieving items for guests.
  • Train new staff in front-of-house procedures, customer relations and cleaning.
  • Working within a team.
  • Help guests at tables when in need of assistance.
  • Making and delivering coffee under pressure.
  • Processing Sales using the till and efptos.

Front of House Team Member

Meat And Liquor
04.2021 - 12.2021
  • Establish welcoming atmosphere by greeting each guest warmly.
  • Following a particular order of service and serving guests at a high standard.
  • Delivering food, Making and delivering beverages and retrieving items for guests.
  • Train new staff in front-of-house procedures, customer relations and cleaning.
  • Working within a team.
  • Help guests at tables when in need of assistance.
  • Processing sales using the till and efptos.

Barista

Wai Coffee Bar
02.2021 - 04.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Create wide variety of hot and cold drinks while under pressure.
  • Clean counters, machines, utensils and seating areas daily.
  • Working within a team.
  • Controlling lines and crowd with quick, efficient service.
  • Following instructions.
  • Closing and opening the Cafe.


WOMAD Lead up Work

TAFT
01.2020 - 03.2020

Working independently.

Learn quickly and adapt to new situations.

Manage time efficiently in order to complete all tasks within deadlines.

Printing and laminating with special instructions.

Making passes.

Sorting out signs.

Customer Service Cashier

Snappers Fish And Chip Shop
01.2020 - 04.2021
  • Greeting customers and taking orders.
  • Dealing with customers over the phone and taking orders.
  • Preparing food.
  • Cooking orders using the deep fryer.
  • Resolve customer complaints and maintain clean and tidy checkout area.
  • Processing Sales using the till and efptos.

Education

High School Diploma -

Western Institute of Technology At Taranaki
Taranaki, NZ
10.2022

High School Certificates -

New Plymouth Girls' High School
New Plymouth, NZ
08.2022

Skills

  • Maintaining Clean and Tidy Work Areas
  • Ordering and Organising Stock
  • Alcoholic and Non - Alcoholic drink preparation
  • Anticipating Guest Needs
  • Making Coffee
  • Guest Relations
  • Team Player
  • Transaction Processing
  • Handling Money and Cashing-up
  • Full drivers license and reliable car

Timeline

Front of House Team Member

Monica's Eatery
02.2023 - Current

Front of House Team Member

Frederic's
08.2022 - Current

Front of House Team Member

Ember, Restaurant
12.2021 - 08.2022

Front of House Team Member

Meat And Liquor
04.2021 - 12.2021

Barista

Wai Coffee Bar
02.2021 - 04.2021

WOMAD Lead up Work

TAFT
01.2020 - 03.2020

Customer Service Cashier

Snappers Fish And Chip Shop
01.2020 - 04.2021

High School Diploma -

Western Institute of Technology At Taranaki

High School Certificates -

New Plymouth Girls' High School
Lily Isbister Hanover